Question about Acer Aspire One PC Notebook

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Doesn;t boot even in safe mode

When i try to open my acer aspire 5610z, vista, im only getting a black screen with the cursos..it doesn't start evn in safe mode..what shall i do..

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  • jasmine02_cu Jul 27, 2009

    im using vista extreme edition r2..

    unfortunately, i dont have the cd..dont know where i put it..so sad..is there any other way?

  • jasmine02_cu Jul 27, 2009

    ive done it already..still nothing happens..the sad part is, dont have tthe recovery cd..any other way?

  • jasmine02_cu Jul 27, 2009

    it still doesnt work..only the black screen dn the mouse keep on appearing..

  • jasmine02_cu Jul 27, 2009

    yeah...i also tried the sfae mode with command prompt and th rest...yet, still nothing happens...

  • jasmine02_cu Jul 27, 2009

    as much as possible, i dont want to format the hdd..need to recover the files i saved in it..

    nwei, thanks for the response..thanks for the time,..need to look for the installer, i think..the best thing i could do for now..

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It is a new virus spread over the whole network, i found this problems on my many clients.
if you facing this problem, try to boot from debugging mode even not this can solve, you have to format your pc

Posted on Jul 27, 2009

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It looks like there is a problem with vista.if you can enter bios setup,set default settings and restart.If that don't do it.You will need to us the recovery discs.

Posted on Jul 27, 2009

  • Lincoln Brunell
    Lincoln Brunell Jul 27, 2009

    There is 2 other options you have.One is to call customer support and see if you can order a recovery cd from them.The other is getting a vista cd to reformat the Hard drive.Unless you want to downgrade to windows XP.

  • Lincoln Brunell
    Lincoln Brunell Jul 28, 2009

    There is another option.If you can get a hard drive en-closer for your laptop hard drive,you can plug it into a desktop to recover the files.They are not very much,and you can plug it into a usb.

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If is not start in safe mode you must need to winxp recovery disk to repair windows xp.
Boot your computer with winxp disk then repair it.
Please let me know.

Posted on Jul 27, 2009

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From the info you supplied, it appears to be the hard drive. You mention safe mode. Are you getting a menu to go to safe mode?

Posted on Jul 27, 2009

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I had the same problem with my neices Acer 5100...Went into safe mode, it loaded the drivers and sat that for what seemed forever...almost like it was hung up....I had a few things to do...and a couple hours later, it finally booted into safe mode.

I was able to save her files, but ultimatly ended up wiping everything out because of the corrupt files.

On another Acer, the same hang up "unable to boot into safe mode" even after a long period of time, and that Acer was a total loss..had to format...

I presume nothing was saved to a CD? i.e. her gsce files?

Doing a factory restore/reset will loose everything.

Try to boot into safe mode and allow it to boot up...see if it eventually comes up...I will keep reading for a solution other than the two here...and will post as soon as I find one...
Unfortunately, Acer do not have a good fix for most of their computer problems....

~~Jasta~~

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Typically when something like that happens, it involves the video driver in Windows. (Or whatever operating system you are using.) The driver could have crashed which can sometimes just break the driver altogether.

This is where using Safe Mode comes in handy when trying to boot your Windows OS. Vista does have a Safe Mode. It allows you to boot into your Windows installation - minus the drivers being loaded. This is done by pressing F8 continuously after you boot your system until you get some boot options from Windows.

You'll see Safe Mode, Safe Mode with Networking, etc. Select Safe Mode and boot to your desktop if it will let you.

Remember that your drivers are NOT installed at that point and things will look different and/or work differently. This gives you the opportunity to uninstall drivers that may be corrupted and reinstall the drivers with either a fresh version or a NEWER version. (I suggest using the newest drivers you can find.)

If your system can not boot into Safe Mode, then that suggests a deeper problem with either your OS or even your actual hardware. (Pray that it's not the latter.)

Try booting Vista with Safe Mode before trying anything else for the time being. Let us know what happens here.

I'm afraid that this is the first step to figuring out the problem.

If you DO get into Vista, uninstall your video driver and reboot the machine. Get into Safe Mode again and install the newest one you can find.

Here is the list of drivers for your machine in a PDF document I managed to dig up on their website.

http://www.acerpanam.com/synapse/forms/AcerDrivers/Aspire%205315.pdf?CFID=4626391&CFTOKEN=80440333

Good luck for now. Let us know what happens.

Cyryl
================================================
DO NOT RATE ME FOR THIS JUST BECAUSE IT IS NOT AN IMMEDIATE SOLUTION. Wait until we've taken all of the steps we can here FIRST, please.

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