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My dyson doesn work any more. it only runs a little then stops. i really cant use it

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Take it to your local vac shop for diagnosis. They can repair it or take it on trade for a new one.

Posted on Aug 08, 2017

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1 Answer

Dyson has no suction and hose doesn't work


Hi Brenna, it's Jack at Dyson.

I'm sorry to hear you're having difficulties with your DC17 Absolute. I can see that you've already checked for blockages, but the issues you've describe do strongly suggest that there's a blockage somewhere in the machine. You might want to follow the steps shown in our online Support guide, as this should help you locate any obstructions you may have missed:

http://content.dyson.com/support/help.asp?article=955&product=DC17-ANIMAL

If you aren't able to find a blockage, but continue to have difficulty with your vacuum, please email us so our experts can help further. You can reach us at askdysonUS@dyson.com.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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Hi Phyllis,

I'm sorry to hear you're having difficulty with your Dyson fan. I'm sure we can help, but we'd need a little more information from you.

Please give our Helpline a call on 1-866-693-9766 (US), or 0800 298 0298 (UK), so we can discuss the issue with you, and help resolve it.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
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1 Answer

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Hi Samantha,

I'm sorry to hear you're having difficulties with your DC14. If the machine shut off during use, it may have overheated due to a blockage, or because the filter needs a wash. You should find it will run after it's had time to cool down, but to make sure this doesn't happen again, please follow the steps shown in our online guide to locate and remove any blockages:

http://www.dyson.com/support/help.asp?article=51&product=DC14-ALLFLOORS_US

For any further help or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 19, 2012 | Dyson Vacuums

1 Answer

Just got my dc33... one issue... the dial switch to control btn bare floor / carpet mode doesn't seem holding in it's position when I set to the bare floor mode... it keeps coming back to carpet...


Hi there,

I'm sorry to hear you're having difficulties with your DC33. If you're concerned that the brush control doesn't seem to be staying in position, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to check everything is correct with your machine, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Aug 24, 2011 | Dyson DC33 Bagged Upright Vacuum

1 Answer

I CANT THE WAND TO COME OUT OF MY DYSON DC17


Hi there,

Sorry to hear you're having difficulties with your DC17. The wand should detach from the machine automatically when you extend it to it's fullest extent, as shown in the user guide:

http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf

If it doesn't seem to be doing this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
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Aug 21, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I have a dyson 27 hoover and it is stuck upright, i cant tip it back to hoover


Hi there,

Sorry to hear you're having difficulties with your DC27. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, it might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week.

Kind regards,

Jack
Dyson Customer Service

Aug 10, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Dyson dc17 won't hose won't **** in upright position


Hi there,

Sorry to hear you're having difficulties with your DC17. If the suction through the hose doesn't seem to be as strong as usual, you may find you have a blockage somewhere in the wand or hose. These are really easy to check for and remove - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=969&product=DC17-ANIMAL

Hopefully this should resolve your issue. However, if you've been through the steps shown in the guide and are still concerned, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com.

Kind regards,

Jack
Dyson Customer Service

Aug 02, 2011 | Vacuums

1 Answer

When I PUSH THE RED BUTTON TO TURN ON THE DYSON IT RUNS AND HAS SUCTION AS LONG AS I HOLD DOWN THE BUTTON--wHEN I TAKE MY FINGER OFF OF THE BUTTON THE DYSON STOPS RUNNING


Hi there,

Sorry to hear you're having difficulties with your DC07. If the on/off switch doesn't seem to be working correctly, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

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2 Answers

Dyson animal


check the cylinder they get clogged up if they are not kept clean wash it out if necessary

Sep 03, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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