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I have purchased a Tuscany Brass kitchen faucet with pull-out spout in the past 3 years. The problem is that the faucet leaks out through the loop handle and the spray head mounting collar what can be done about this?

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I just got off the phone with the service desk and i had the tuscany faucet as well. been through 2 in a few months. they are sending me a better brand from the desighn house for free of charge and if something goes wrong again they will send me the repair parts free of charge. 18005588700 is who i called and they were very understanding. i will be getting a milano faucet to replace it and she said it is similar but from their warehouse unlike tuscany that is from their manufacturers over seas. (cheaper version) hope this helps.

Posted on Apr 11, 2013

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I am dealing with the same problem the second time. I have the box of the second faucet and it says Lifetime Warranty . I am having trouble getting them to replace the gone bad part. I believe these spray faucets are always going to go bad and leak this is the second time for me. I have found that DESIGNHOUSE has the spray faucet part just like Tuscany, I would like to know if they are thesame company or related?

Posted on Mar 26, 2013

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If i remember correct this connection is plastic to plastic,if this connection is broken you must replace the hose and the head.i hope this helps.good luck with you project.

Posted on Jul 31, 2009

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