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My 1Terabyte Western Drive is recognized but lately is just freezing!

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Your system is not supporting that HD

Posted on Jul 29, 2009

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Posted on Jan 02, 2017

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My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

Apr 05, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

Time machine won't backup reliably. It recognizes the MyBook drive, but after a few days of doing backups, it fails to recognize the drive anymore.


Western Digital hard drive inside is fried, check their website for information, they replace it for free if the drive itself is still in warranty, it might be gave it a shot.

Dec 19, 2009 | Western Digital 500GB MyBook Office...

2 Answers

My External HDD WD 500 GB Took a nasty spill i get the light to come on when i plug it in but it flashes and goes off and the drive attempts to read for a few seconds but shortly after gives up and is...


There may be. Since it is your external hard drive, if it will not recognize enough to mount you cannot recover data from the drive and the only way to physically recover the data might be a company that specializes in data recovery services which are very expensive.

Try contacting Western Digital support and see what they recommend in your situation. Don't tell them specifically that it fell, but have them walk you through troubleshooting steps as if it is just not working. If they ask, of course, tell them the truth. They will be more sympathetic with people who are honest about stuff like that.

It could be that you merely have a loose connector where the cord plugs in to your drive. Try moving it around and see if a position allows your computer to recognize it and if it does, grab your data asap.

Aug 31, 2009 | Western Digital My Book Essential 500GB...

2 Answers

Drive light is on and makes clicks


Regretfully, Western Digital drives have been known to fail and the sign is a fail to recognize, and the infamous clicking.
I've not found any solution other than attempt data recovery with Disk Warrior or something similar..
There are data recovery companies but they aren't cheap...

Jun 08, 2009 | Western Digital 250GB MyBook External USB...

1 Answer

My computer recognizes the western digital but i cant view my files.


just update the chipset drivers of ur system form the vendors site,,, tat ll solve the issue...

Jun 02, 2009 | Western Digital 250GB MyBook External USB...

2 Answers

Prolem with starting my WD500 (model wd5000h1u-00)


Okay this is a internal SATA drive so what you can do is take it out of its failing case and put it into your computer or buy a new enclosure for it. I have a Mybook TB drive and my works great with no problems. But you can take this to WD western digital as its warrentied foe 3 full years!!

May 25, 2009 | Western Digital My Book Home Edition 500...

1 Answer

Help!! Western digital 500gb external hard drive ticking noise


Yes. This is going to sound strange. Put the drive in a plastic bag and put it in the freezer. Next day, take it out, hook it up, and see if it is recognized.

If so, under My computer, right click on the drive - click Properties - then Tools, then Error Checking. Check box Automatically Fix File System Errors. Let it run. If everything shows up, be ready to transfer wnat you want off of it.

Freezing shrinks the metal parts . Microscopically, but often enough to get stuck parts free enough to get working.

I just went through this with a 750Gig Book. now i have reformatted the drive (after transferring all over to new drive) and the clicking is gone and all disk checks are fine and i wonder whether to trust this device ever again... Hate to just throw out a large drive.

Mar 10, 2009 | Western Digital My Book Essential 500GB...

1 Answer

My computer doent recognize my external hard drive


disconnected from the computer and reconnect.
if it still doesn't recognized the device, disconnect and shut-off the power and wait 1 or 2 min. than re connect again.
with all that, if the machine still can't recognized the drive, then the drive need to be check with another work machine, make uure it is in working condition.

Dec 05, 2008 | Western Digital My Book Essential Edition...

1 Answer

Need help to locate Western Digital Passport 160GB External Drive


Could be a hard drive logic board issue since the computer bios recognizes the drive but the computer operating system does not. Not good.

Jun 25, 2017 | Western Digital Passport 160GB External...

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