Question about Samsung SH-S182 DVD±RW Dual Layer Burner
There will be different answers for different people. Changing the writing speed to the slowest available (6X for me) may help you – it did not help me. However, after ruining a big pile of DVD-Rs, I seem to have found out what my problem is – there is a conflict between my Picture Motion Browser and my InCD Helper. Here is how I got to my conclusion (I am running Windows XP Professional and have Nero 6):
On Friday, I spent over an hour on the phone with Sony Support (“SS”). SS had me create a new folder on the C:\ Drive, open Picture Motion Browser, select a media file, click the disc creation icon and on the settings tab of the disc creation window: (1) change the “Location of Temporary Files” to the New Folder and (2) check “manually select a writing speed”. Then I started the disc creation process and selected the lowest writing speed available to me (6X). At 50% I got the “Authoring Tool” error and the disc would not burn.
SS next had me restart my computer in Safe Mode (hitting F8 as it starts up) and select “Safe Mode with Networking”. Then I was able to burn several times without an error (even at “Optimum Speed”). Before I got off the phone with SS, he suggested that I disable all items at startup that are not necessary.
Yesterday, I clicked “Start”, then “Run” then typed “msconfig” in the Box, then clicked “OK” to bring up the System Config Utility. On the “Startup” tab (with my brother’s help) I disabled most of the startup items because they were not needed (if my brother was not familiar with a particular program, he looked it up on the internet to see what it did). Among the programs I disabled were InCD (InCD.exe), Nero Back it Up (NBJ.exe) and Nero Check (NeroCheck.exe).
After a Restart, I then tried, in normal mode, to burn a DVD-R with the New Folder/6X setting, with no luck. Bad burn.
My brother then suggested that I go back to the System Config Utility, click the “Services” tab and check the box “Hide All Microsoft Services”, so I could see only the non-Microsoft services that were running (I had 9, which included InCD Helper).
I disabled all the non-Microsoft services, restarted and tried to burn a disc at 16X – GOOD BURN. I then enabled InCD Helper (and kept all other non-Microsoft services disabled) and tried to burn – BAD BURN AT 50%. Next, I enabled all the services except for InCD Helper – GOOD BURN. Then, did another good burn. Then another.
So, turning InCD Helper off seems to be my work-around for using Picture Motion Browser (I kept the temp files location set to the New Folder). Of course, I will need InCD Helper to format my Read-Write CDs. Maybe InCD in Nero 6 is a problem but not in Nero 8. Also, For some of you, there may be conflicts with another program.
Hope this helps.
Posted on Mar 24, 2008
I had the same issue and upgraded to Nero 8 for speed and reliability but I did discover sony has fixed the problem last week.
Posted on Jun 05, 2008
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