Question about Computers & Internet

1 Answer

I pressed Zz key on Acer Keyboard KU-0355 and my computer Acer Aspire E380 ED-480A froze. Now I can not start the computer. Power is getting to the computer as the DVD drive door open and closes that is all. Computer harddrive does not modulate.

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  • 36 more comments 
  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    I have tried that solution time and time over the weekend.

    Removed the powercord waited 30 seconds and inserted the powercord again.

    No, there is nothing on the monitor as the harddrive does not powerup.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    It ask me to accept or reject the solution but I do not see a button to reject a solution.

    regards wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    I am sorry it took me so long to answewr your question but please be patient I am82 years old thank you nl.inked.

    regards Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi

    The ACER name briefly appears on the monitor when I insert the power cable if that is any help to you. But then is goes blank. The light on the bottom of the PC is lit and shows blueish ASPIRE

    Regards Wilhelm.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    I am familiar with the harddrive as I have installed and removed several over the years for my Great grandchildren. i will get back to you as soon as I have done what you ask me to do .

    thank you IL.inked.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    hi

    I unpluged the two lines to the Harddrive and pluged the power cord in.

    Nothing happen only the ACER name appears on the bottom of the PC steadily and the name ACER appered briefly on the monitor.

    Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi

    No error messages but i noticed that the cooling fan is working.

    wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    You mentioned something about "BIOS"earlier.

    Can we do that without the computer being powerd up?

    I am not able to look for it internally without being signed on.

    By the way nl.inked, I am so greatful to you for your help.

    Best regads Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Thank you for your reply nl.inked

    NO after unplugging and replugging the power cord the only thing is visible are the ACERS logos

    on the front bottom of the PC and momentarily on the monitor. Then every thing is quiet.

    Regards Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    I tried to repower it again like before. On the monitor I get the "ACERS" logo and then an error message comes up saying "NO SIGNAL". Any indication what that means???

    regards Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Please give me a few seconds ni.inked.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi il.inked

    I proceeded as you suggested. Unpluged the power cord. Looked for the buttoncell battery.

    removed the battery. Waited for 1 minute plus. Connected the two data and power lines to the HDD.

    Plugged the two powerlines for the monitor and the PC into the poweroutlet. The monitore showed the ACER logo then no signal. I pressed the powerbutton on the PC. Nothing occurred on the monitor nor did anything changed on th

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    I am sorry nl.inked but my keyboard suddenly stopped.

    I forgot to mentioned that I inserted the battery before I powered up.

    Regards Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Nothing has changed or modified. I connected the monitor lines on both end with the screws on the connectors.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Also yes, it is an ACER monitor that came with the unit.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi ni.inked

    Still "no signal" message on the monitor for a second. Also no no other messages.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    my wife just ask me if i can have lunch. I will be back on line at 1:00pm Toronto (Canada) time.

    thank you nl.inked

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    Are you still with me ?

    Please let me know if you can't help me anymore.

    I really appreciated what you did for me.

    I know I signed up for the lowest price but remember I am on pension.

    However if it needs another $10.00 I am willing to pay that.

    I know also that I do not have to pay until it is fixed.

    Regards Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    Please give me the courtesy of a reply.

    Thank you

    wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Thank you nl.inked

    I am so happy that there are still people in the world like you to be helpful.

    Please accept my apology for my latter email as I thought that you had dropped me.

    Thank you from the bottom of my heart nl.inked.

    Please give me a moment as I had closed my PC.

    Regards Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    Here is what I found printed on the motherboard.

    HT 2000

    MCP61PM-AM REV:1.0A



    Here is what I found on a label pasted to the motherboard.



    MCP61PM-AM (SFISSIN)

    VO11140047394D20



    Hopefully this is it, but if not please describe what it should read.

    Regards Wilhelm

    PS: thank you

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    HI il.inked

    Looking around the top of the motherboard I found the following



    SERIAL ATA ATA133 that is all I can see becouse of the wiring and components.



    regards Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    so sorry nl.inked I had my supper. Yes, this looks like my motherboard on Acer aspire e380.

    Please give me a moment and I look for the jumper albeit it is difficult with all the wiring and component. Regards Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    I printed the picture and I gues I found the jumpers. Before I rem,ove it so please acknowledge that it is beside the memory section and it consist of four sections in orange color????

    Regards Wilhelm



  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi niinked

    I think I have it for sure now, it was hidden under the wires.

    A very small red pin with 2 empty needles beside it is that right??/

    Regards wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    I got your picture and it confirms that I am on the right track. thank you ever so much.

    The problem now persist how do I get it off the pins it is wedged an so small .

    could I use a small flat pliers to just lift it off without breaking it ????

    Thank you for your reply nl.inked.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    I got the jumper out with my fingers it was easy.

    It was sitting on 2 and 3 but besides are two more open pins ?

    What do you want me to do now??

    Thank you nl.inked.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    Your instruction were perfect I found the jumper. Removed the power cord.

    Got the jumper off very easy and placed it on 1 and 2. Powered up the PC

    got the ACER logo on screen and message "No Signal". Powered it down and

    removed the jumper and put it back on 2 and 3. Powered the Pc up and no changes occured.

    Regarding the other 2 pins beside the jumper I mentioned do not have a red base so I did not use it.

    Computer is not powering up.

    Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    One more clarification nl,inked

    What is pin no 1. Is it the closes to USB 2.0 or is that pin No.3

    Right now before I removed the jumper and later replaced it, it is sitting on pin 2 and 3 from the

    USB 2.0 writing.

    wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    The white slot beside the writing of PCI Express is empty

    the adjacent larger white slot is empty also.

    wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    The orange slot is also empty.

    Sorry I missed that one, nl.inked

    Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Hi nl.inked

    The monitor cable goes into the purpel box with the writing EA=00192E....

    wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    So sorry to put you through all this nl.inked

    I do not have another monitor, so sorry.

    My Acer Monitor Model is as follow "Model AL2016W B "

    Version is as follow " AL2016W Bbd "

    Pin is as follow " ET.D16WP B04 "

    What I do not understand nl.inked is that my computer HD is not powering up.

    Without the HD one will not get anything on the monitor right ??? I am just guessing, sorry

    wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Yes, nl.inked, the "NO SIGNAL" comes only on for seconds after the "ACER" logo disapears when I power up the computer.

    Also I can see the two fans moving when I power up the computer and they stay on untill I remove

    the power cord.

    wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 27, 2009

    Reading your last report it makes sence to me about the HD.

    It happen to me before that when I forgot to push the power button on the PC an error message

    "NO SIgnal" came on the monitor and it remaind until I pushed the power button on the PC.

    So the HD has nothing to do with it. Glad that you explained it to me.

    Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 28, 2009

    Dearest nl.inked!

    My greates Thank you goes out to you for all you did in your power.

    I will keep your website in my folder if and when I should ever need it again.

    Hopefully following your advise I will look up a local Technician and see what he can do.

    Again nl.inked, all good fortunes to you and thank you, thank you.

    Best Regards from Wilhelm

    PS:I hope I could have met you.

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 28, 2009

    where can I find the recommendation with the 5 thumbs up icons, nl,imked

    Wilhelm

  • Wilhelm Kurt Schmidt
    Wilhelm Kurt Schmidt Jul 28, 2009

    Hi Neeraj!

    I got your latest e mail this morning and thank you for it very much.

    Your help was very much appreciated, unfortunately we could not

    come to a succesfull conclusion. I really appreciated you giving me your name.

    I am also in agreement with your statement that I had never such nice

    person to try to help me with my computer problem.

    There is only one thing Neeraj hence my age, I am still lost in regards to me giving

    you a rating. I can not find the section were I can write my satisfaction properly.

    All I can say that you have been the most helpful person in guiding me through

    my problems and it is not your fault that we could not solve it. you take good care Neeraj.

    Best Regards Wilhelm



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1 Answer

Hi there

Does anything at all appear on the screen when turned on?

If not, I'd like you to unplug the computer from the mains (the computer's power cable), wait 10 seconds, plug the computer back in and turn on the computer. Does anything appear on screen now?

So far it sounds to me like the computer went into a lower power mode after pressing the Zz key and hasn't come out of it.

Let me know if the above helps at all and I'll continue to assist.

Best regards

Posted on Jul 27, 2009

  • 22 more comments 
  • Anonymous Jul 27, 2009

    Thank you for your reply.



    Please do not reject the solution just yet or I will not be able to continue to assist. It may take a few replies to target the problem more specifically so I'll need to work with you over a few responses to try and solve this issue. No problem about the late replies, I'll be here to assist :)



    As the power cord removal does not help, we may have to try a process of illimination to see what device is causing the boot failure. It obviously does sound like a hard drive issue, but if nothing appears on screen at all, it could simply be a BIOS issue (which we'll try later).



    Firstly, are you comfortable opening up the computer case? If so, you'll need to open the case while the power is off, and simply unplug the data and power cable from the hard drive. If you are unsure what the hard drive looks like or have never opened a computer before, please let me know. For the moment, the hard drive inside will look like this.



    Then boot the computer up straight away. Ensure the monitor is connected and turned on. Something must appear on screen, even with the hard drive unplugged. Does anything at all appear on screen? Please let me know so we can continue.



    In the mean time, please do not rate my solutions or it will cause any future conversation to end.



    Best regards



    nLinked

  • Anonymous Jul 27, 2009

    Thank you. Does the logo appear after unplugging the hard drive as described in my previous reply, or have you not yet unplugged the hard drive from inside the computer?

  • Anonymous Jul 27, 2009

    Thank you, Wilhelm. I look foward to your reply. Let me know if it goes past the logo screen after removing the hard drive, and if it displays any error messages.

  • Anonymous Jul 27, 2009

    Thanks. I think that might eliminate the hard drive as the cause of the problem. By booing the computer without the HDD (hard disk drive), you should have got an error saying the HDD could not be found.



    If you only get the logo screen, and then it all goes blank, it's sounding like a BIOS issue to me. But before we go onto that, do you get any beeps when you start the computer with the HDD disconnected? If so, how many beeps and in what pattern to they sound?



    Thanks.

  • Anonymous Jul 27, 2009

    No problem, I am most delighted to be of assistance.



    It most definately sounds like a BIOS issue. It could also be a memory issue but this would have resulted in beeping.



    The BIOS will need to be reset. This will have no affect on your data. Leave the HDD disconnected.



    The computer must be turned off and definately unplugged from the power supply (the main cable). We must ensure there is no power cable connected to the case before continuing. Please do this.



    Then, look inside the computer. On the motherboard (the large board at the back which holds everything), you will see a button cell battery. You need to remove that battery, but memorise which way round it is before removal. Once it is out, make sure the power cable on the computer is not plugged in at all. Wait up to 1 minute after removing this button cell battery.



    Now put the battery back in the same way around. Now plug the HDD back in as well (both data and power cables). Plug the computer power cable back in and start the PC with the hard drive connected this time.



    How far does it proceed now?

  • Anonymous Jul 27, 2009

    Thank you for your reply.



    Your description after testing my solution has most definately help. I can see what is happening more clearly now.



    I'd like you to now ensure everything is plugged back in. This means the battery, the HDD (both its cables), and everything else that may be unplugged.



    I am assuming the monitor your have is from Acer. The No Signal error means it is not getting a signal from the video card in your PC. It could very well still be a BIOS issue, but its better to start from the simplest solution first to reduce complications later.



    So, as it stands, it could now be one of the following problems:


    • Loose monitor cable (both ends)

    • Faulty video card

    • Crashed BIOS

    The first thing I'd like you to try, is make sure the monitor cable is connected perfectly securely into the back of the monitor, then follow it down to the port in which it is connected into the PC, and check it is also securely connected there. Push it in so it's nice and secure (both ends).



    Boot up the system.



    Do you still get the No Signal error? Any other messages?



    Let me know so we can continue troubleshooting.

  • Anonymous Jul 27, 2009

    Not a problem at all. Thank you for your reply.

    Your description after testing my solution has most definately helped. I can see what is happening more clearly now.

    I'd like you to now ensure everything is plugged back in. This means the battery, the HDD (both its cables), and everything else that may be unplugged.

    I am assuming the monitor your have is from Acer. The No Signal error means it is not getting a signal from the video card in your PC. It could very well still be a BIOS issue, but its better to start from the simplest solution first to reduce complications later.

    So, as it stands, it could now be one of the following problems:


    • Loose monitor cable (both ends)

    • Faulty video card

    • Crashed BIOS

    The first thing I'd like you to try, is make sure the monitor cable is connected perfectly securely into the back of the monitor, then follow it down to the port in which it is connected into the PC, and check it is also securely connected there. Push it in so it's nice and secure (both ends).

    Boot up the system.

    Do you still get the No Signal error? Any other messages?

    Let me know so we can continue troubleshooting.

  • Anonymous Jul 27, 2009

    Sorry for the late reply, Wilhelm. There's absolutely no need to pay for more. I shall continue to assist.



    We will need to try resetting the BIOS from the jumper on the motherboard. In order to help you locate it I will need the motherboard's make and model.



    To locate this, open the computer case, and have a look for the make and model printed somewhere on the motherboard itself (the largest circuit board to which everything connects).



    Appologies for the late reply again. There can be times when we receive a multitude of requests so responses can be a little delayed. Please be assured that I shall continue to assist.

  • Anonymous Jul 27, 2009

    Not a problem, Wilhelm, I am most glad to assist.



    The details you have provided have indeed helped me locate the jumper.



    Please click on this link.



    You will see a large picture of your motherboard. Do let me know if your board looks completely different - although I am quite sure it is the one.



    If you look at the picture, on the top-right it says in white text, "USB 2.0" printed on the board. Just before this text you will see a small red jumper mounted on two pins.



    What you need to do, is turn off the computer, pull the jumper out from the pins it is in, and insert it back in but this time on the 2nd and 3rd pins. At the moment it should be placed on pins 1 and 2, simply place it in 2 and 3 instead.



    Then, start the computer. Nothing should happen on-screen (let me know if anything does). Now simply turn off the computer, and place the jumper back into its original position (it does not matter which way round it goes).



    Now turn the computer on. Does it work? Please let me know, and if any new messages appear.



    Kind regards



    nLinked

  • Anonymous Jul 27, 2009

    Not a problem, you are free to reply at any time. We'll always be here to assist :)



    I look forward to the results.



    Kind regards



    nLinked

  • Anonymous Jul 27, 2009

    Sorry for the confusion. Just to clarify the location of the jumper, I have created a new image and highlighted the red jumper in a white circle. Please click here.



    Once you find that red jumper on your actual motherboard, please follow the steps from my previous reply to reset the BIOS.



    Do let me know if you get stuck anywhere and I'll be happy to clarify.



    It is a small red plastic piece which slides off the pins when you pull it off.



    Regards



    nLinked

  • Anonymous Jul 27, 2009

    Thank you for your reply.



    These normally have only three pins. I'd like you to put it into the other 2 pins in this case, start the computer (nothing should appear on screen but let me know if anything does).



    Then, off the computer, put the jumper back into the original pins, start the computer, and see if it works now.



    Best regards

  • Anonymous Jul 27, 2009

    This is unfortunate. All this troubleshooting seems to lead to the possibility of a faulty video card I'm afraid.



    The No Signal message would indicate a bad video card. According to the model of your motherboard, your video card is integrated into the motherboard itself. If it is indeed faulty, it would require the motherboard to be replaced.



    The above is true if you do not have a separate video card install in the computer.



    To find out, take a look at the picture of your board again. Find the button cell battery again. On top of the button cell battery and below it are some expansion slots. The bottom ones are white, the top one marked "PCI EXPRESS" is orange.



    Are there any expansion cards fitted into those slots? If so, does it look like your monitor cable goes into the connector of one of them? If so, which slot is that card in?

  • Anonymous Jul 27, 2009

    Sorry I am unsure which is pin 1. Just be sure to place the jumper back into the original pins as it was originally.



    Sorry, just in case you missed it, this is my latest reply:



    All this troubleshooting seems to lead to the possibility of a faulty video card I'm afraid.

    The No Signal message would indicate a bad video card. According to the model of your motherboard, your video card is integrated into the motherboard itself. If it is indeed faulty, it would require the motherboard to be replaced.

    The above is true if you do not have a separate video card install in the computer.

    To find out, take a look at the picture of your board again. Find the button cell battery again. On top of the button cell battery and below it are some expansion slots. The bottom ones are white, the top one marked "PCI EXPRESS" is orange.

    Are there any expansion cards fitted into those slots? If so, does it look like your monitor cable goes into the connector of one of them? If so, which slot is that card in?

  • Anonymous Jul 27, 2009

    How about the orange slot above where it says PCI Express? Is it empty, or is a card fitted into it?

  • Anonymous Jul 27, 2009

    No problem. When you connect your monitor's cable into the back of your computer, whereabouts does it connect? Please describe its location in comparison with the other ports around it.



    This should help me identify the problem area.



    Regards

  • Anonymous Jul 27, 2009

    Thank you. If all the slots on the motherboard are empty (no expansion cards in them), it would mean your video chip is built into the motherboard.



    From all the testing we have been through today, I would say it is a video card issue.



    If you have any other monitor to test with on your computer, it may help determine if it is indeed the video card in your computer or your monitor which is at fault.



    If not, please let me know the model of your Acer monitor. It may be printed on the front or back label on the monitor.



    Thank you.

  • Anonymous Jul 27, 2009

    Thank you for your reply.



    Afriad it does sound like a video chip issue.



    Whether the hard drive is power up or not, or even whether it is connected or not, the BIOS information should appear on screen always when the computer is turned on. You will get the usual power up information, and later it will simply say your hard drive was not found.



    But all you seem to be getting is the No Signal error, which indicates to me that the video card is faulty.



    If you are absolutely sure the monitor is securely connected (both into the computer and into the monitor too), then I would say the video chip is faulty.



    But before I confirm that, please confirm the following:


    1. Does the No signal error only come up when you turn on the computer, or is it always there?

    2. When you turn on the computer, can you hear the fans inside the computer spinning?

    Thanks.

  • Anonymous Jul 27, 2009

    Thank you.



    This confirms to me that there must be an issue with the integrated video chip.



    The only way to resolve that would be to have the motherboard replaced. Sadly, this will have to be done at a computer repair shop.



    The best thing to do, if you can take it to a repair shop or ask for a technician to visit, would be to ask them if they can find another way to reset the BIOS (this should be the first thing to ask), and if that doesn't help, you can then ask them to replace the motherboard after they confirm it is the video chip.



    I am so sorry we were not able to resolve this issue today. Sometimes, it simply ends-up being a hardware fault which is out of our control. I hope I have been of help today by elliminating the possibilities, even though we ended-up stuck at what to me very much appears to be a failed video chip.



    Thank you very much for following my advice and for reporting back the results of our testing.



    I do hope you can have the issue resolved soon. I'll still be happy to help should you have any further questions, just let me know.



    Warmest regards



    nLinked

  • Anonymous Jul 27, 2009

    That is correct. It most definately appears to be a video chip issue to me.



    The only way to resolve that would be to have the motherboard replaced. Sadly, this will have to be done at a computer repair shop.

    The best thing to do, if you can take it to a repair shop or ask for a technician to visit, would be to ask them if they can find another way to reset the BIOS (this should be the first thing to ask), and if that doesn't help, you can then ask them to replace the motherboard after they confirm it is the video chip.

    I am so sorry we were not able to resolve this issue today. Sometimes, it simply ends-up being a hardware fault which is out of our control. I hope I have been of help today by elliminating the possibilities, even though we ended-up stuck at what to me very much appears to be a failed video chip.

    Thank you very much for following my advice and for reporting back the results of our testing.

    I do hope you can have the issue resolved soon. I'll still be happy to help should you have any further questions, just let me know.

    Warmest regards

    nLinked

  • Anonymous Jul 28, 2009

    It has been an absolute pleasure assisting you today, Wilhelm!



    I really do hope you have the issue resolved successfully soon and be able to revive the system once again!



    I do feel embarrassed to ask, but if you are generally satisfied with the help you have received today, I would be most grateful if you can rate my solution out of the five thumbs-up icons next to my solution.



    Best wishes and warmest regards



    nLinked :)

  • Anonymous Jul 28, 2009

    Sorry, I mean the four thumbs-up icons.



    Thank you again!



    Best regards



    nLinked

  • Anonymous Jul 28, 2009

    Sorry, I was meant to say four thumbs-up as I've just checked and there are only four. They are located to the left side of my very first reply and look like little thumbs-up hands.



    Wilhelm, you have been one of my best customers I have ever had on FixYa! You followed my advice with confidence and had the most timely responses. I feel honored to have assisted you as far as we could go.



    I normally always use my username, nLinked, on the Internet to be as anonymous as possible, but its only fair I let you know who I am before we close. My name is Neeraj and I'm from London, UK, and it has been an absolute pleasure helping you today.



    Always amazing how the Internet brings people closer wherever you are. I shall always remember this particular support request, and I welcome any rating you may provide.



    Best wishes with repairing your system.



    With regards



    Neeraj

  • Anonymous Jul 28, 2009

    Thank you for getting back to me, Wilhelm!



    You should be able to rate my help by clicking on the thumbs-up pictures. They should look like this and they turn blue when you hover your mouse over them (they are on the top-right of this picture):






    If you felt you were happy with my level of service, you could provide four thumbs-up (for example) by clicking on the last thumb so they all turn blue.



    I would be most grateful if you can locate them and provide a rating (no description required, just the thumbs), so that it can be shown on my record to FixYa so they know how well I am doing.



    No problem if you cannot locate them. It should automatically accept after 7 days anyway.



    Again, thank you so much for your kind feedback.



    Best wishes



    Neeraj

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1 Answer

How do I get into safemode on my acer aspire desktop


1 Restart the Acer Aspire netbook by pressing the "power" button on the netbook's keyboard or by pressing the "CTRL," "ALT" and "DEL" keys at the same time. 2 During startup, hold down the "F8" function key immediately when you see the "Acer" splash screen and the option for entering "Setup." 3 Keep pressing the "F8" key until the "Advanced Boot Options" menu appears. If you receive a "keyboard error," restart the Acer Aspire and repeat step 2. 4 Use the arrow keys to navigate to the "Safe Mode" selection on the "Advanced Boot Options" menu. The arrow keys are located on the right-hand side of the Acer Aspire keyboard. 5 Press the "Enter" key to execute the "Safe Mode" selection. The Windows operating system will now start in "Safe Mode" and you can perform a system restore or make needed changes to get your Acer Aspire to boot normally again. Read more: How to Boot Up Acer Aspire in Safe Mode ' eHow.com http://www.ehow.com/how_5802430_boot-acer-aspire-safe-mode.html#ixzz1dtOxfxaD

Nov 16, 2011 | Acer Aspire Computers & Internet

2 Answers

Hi there , how do i completly reset my Acer Aspire E380 desktop computer to factory settings again . i have backed up everything i need and i just want to start again completely and wipe it all. any...


Hi.

With that desktop computer being new it should have a hidden recovery partition on the hard drive that allows you to perform a factory restore which will take it to how it was when you took it out the box.

To access the recovery partition on your Acer computer for recovery, follow the steps listed below.

1. Power on the computer
2. At the white ACER BIOS screen, hold the Alt key and press the F10 key simultaneously to start Acer eRecovery.
3. Once eRecovery has loaded, click Restore to Factory Default Settings
4. Click OK to continue
5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image which should take approximately 10 minutes.
6. Once eRecovery has run, press OK to reboot the computer.



Hope this helps!!!




Regards.

May 31, 2011 | Acer Aspire E380-UD420A (ASE380-UD420A)...

1 Answer

Factory reset without using a disk and ALT + F10 doesnt work


his MIGHT work:

1. Click "Start," "Turn Off Computer" and then "Restart", if it is on. If your computer is off, turn it on by pressing the power button above the keyboard.
2. Press the "F2" function key on your computer's keyboard to enter the BIOS utility.
3. Use the laptop's right arrow key to scroll to "Main." Confirm that the "D2D Recovery" is "Enabled." If the D2D option is "Disabled," scroll down to the option using the down arrow key. Press "Enter" to change the option to "Enabled."
4. Use the laptop's right arrow key to scroll to "Exit." The "Exit Saving Changes" option will be highlighted. Press "Enter" to save the settings and exit the BIOS utility. Your Acer Aspire will restart.
Reformatting the Acer Aspire
1. Press the "ALT" and "F10" keys together while your computer is restarting and the Acer logo is showing to enter the Acer Aspire's reformatting utility.
2. Follow the on-screen prompts. Your laptop's hard drive will reformat and the original applications will be reinstalled. Your computer will restart after the reformatting process is complete.
3. Enter your name and other personal information when prompted during the Windows operating system setup process.

Mar 22, 2011 | Acer Aspire One PC Notebook

1 Answer

I have an acer keybooard model number ku-0355 it in french and it does not have an fn button how do you get the third function to work what knob you press on the keyboard


Hi

It is always imperative that you get a keyboard for yuor region .e. US keyboard for US, UK keyboard for UK, you will find if you get a differnt keyboard layout they will be used differently than the normal UK/US ones

If this has been useful please leave positive feedback/vote/testimonial as

this will help me greatly - Thank You again

Feb 13, 2010 | Acer NSK8458AN Keyboard

1 Answer

Acer Aspire E380 won't start. When powering on the cpu fan runs at high speed but nothing else operates. Disc drive etc.


plug out the power cable connected in your CPU and replug it again still its not working you need to change the power cable

Dec 19, 2009 | Acer Aspire E380 ASE380-UD500A PC Desktop

3 Answers

How can I unlock the keyboard and mouse on a acer aspire 300


Try starting the computer in safe mode by pressing the F8 key repeatedly on boot. The start up menu will appear. Chosse safe mode and run an antivirus and antispyware program in safe mode. Your system is freezing and that is why your keyboard is not working. You should find that the keyboard and mouse will work properly while you are in safe mode. I suspect that something is stealing your available resources when you start in regular mode.

Aug 02, 2009 | Acer Aspire 4315 Notebook

4 Answers

Snooze button on my acer keyboard


To disable the sleep button on the acer keyboard Do the following (Vista home)
Go to control panel (classic view) double click Power options.
left hand margin select Choose what the power buttons do.
This opens a systems settings page
You will see an option :
When I press the sleep button: (Don't worry that the picture of the button is different than the keyboard's Zz)
Select Do Nothing from the dropdown box.
Click the Save changes button at the bottom of the screen.

This will disable the button on the keyboard...

May 28, 2008 | Acer NSK8458AN Keyboard

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