Question about Acer Aspire 5610 laptop vista combo with office 2003 professionalLX.AY10X.008 PC Notebook

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My laptop wont go passed the "loading your personal profile" scre

Hi. my laptop wont go passed the loading to your "personal profile" screen. when i turn it on, it goes to the "enter password" screen and once i put in my password it gets stuck.
what can i do? i have alot of files that i would like not to lose. is there any solution for my laptop that does not include deleting my files? or is there any solution in general?
thank you,

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Go into safe mode and log in with the administrators account, sounds like your user profile has gotten corrupted. you will be able to access your files,back them up, and then create a new user..if you feel really brave, you might also go into documents and settings(if this is XP) and copy things like favorites into the new user profile

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Posted on Jul 27, 2009

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Sounds like you have a rogue startup program or it has a virus/spyware.Sometimes a faulty HDD with bad sectors will not load the OS but up to the point where the bad sector is located.You can either try using an HDD regenerator or go into the OS in safe mode and get rid of some of its unneeded startup programs and run your virus or spyware software.Also if you can get into your OS remove the password because a virus or spyware can effect your logon by corrupting your sam file folder or even changing essential WINDOWS files.You could take the HDD out of your laptop put it in an external inclosure connect it to another PC to retrieve the files you want to keep.

Posted on Jul 27, 2009


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