Question about Sony Playstation 3 (PS3) Console

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PS3 red error screen

I was play my PS3 when we had a power outage (summer storms). When the power came back I booted up my PS3 and got a red screen saying "a serious error has occurred please contact support" in a couple different lanuages. I heard it might be a problem with the hard drive and ordered an external enclosure to format the HDD on my PC. Will that help the problem or will I have to send it in for repair?

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  • crispy_ninja Jul 28, 2009

    I really think the problem is tied to the hard drive like corrupted firmware. My controller still syncs up with the PS3 and when I hold the PS button on the controller it brings up the "turn off controller" and "turn off system" screen. I have also taken out the HDD and turned on the PS3 without the hard drive and I don't get the red screen, just the "no hard drive detected" screen. I can't access the XMB through the controller though and I can't restore to factory defaults by holding the power button. Any and all advice is extremely appreciated.

  • crispy_ninja Jul 29, 2009

    *UPDATE* - I got my hard drive enclosure today and formatted my hard drive, after going through the steps of reformatting it to the PS3 I thought it may have worked but at the end of the process the red error screen returned. I called Sony and I'm going to be recieving my "coffin" in a few days. Hope this helps any body with a similar problem.

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2 Answers

Maybe it will help, but possibly it's a problem with your internal hardware (such as RAM modules or GPU unit) .
Try formatting the Hard Disk in a PC, then put it back to PS3 system . it will ask you to format it (again), the do it .

else,contact Sony support centre for possible hardware issues checking,certainly it's a problem with you internal hardware and there's nothing to do inside the firmware (once it doesn't even startup) .

if formatting you HD in a PC works, please consider :

  • Reinstalling all your game data files
  • Reupdating your system firmware via USB Device (download the update from Playstation Website)
  • Restoring your system (don't forget to backup all your important files !!)
it might help you to avoid future problems.

Posted on Jul 27, 2009

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Iv gt the same problem is well im thinkin about exchangeing the ps3..........

Posted on Jan 16, 2010

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