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My Computer recognizes the printer but my iR5000 cant print, display tells that document sent succes but not print at all? do i need add?

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  • Keith Killgore
    Keith Killgore May 11, 2010

    What operating system are you using, and which driver version do you currently have?


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  • 78 Answers

*28* copier display look for boot version should end in N if it ends in C then you have the wrong flash chip and it is not network ready

Posted on Sep 12, 2009

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Posted on Jan 02, 2017

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There is a computer chip in the cartridges that monitors the ink level. If you are going to refill the cartridge instead of purchasing a new one, the only way to make that work is to stop using it before it gets low enough to trigger the comuter chip. When the ink level goes low enough to report it is running out, there is no turning back for that cartridge. If you refill before that point, they usually continue operating as normal.

There are numerous problems with using the refill method instead of purchasing a new cartridge. Once the seal is broken to add ink, they can leak into the printer and cause damage. Companies that sell refilled cartridges can replace the ink level sensor and by pass the problem to guaranty their product will work in your printer. Using refilled cartridges voids your warranty, so I will not suggest using them.

Now lets work on the problem with your printer and get it running again.

I have a couple of questions for you.

You mentioned you used a refilled cartridge and it worked for a day before it stopped. You also said you contacted a supplier who sent a replacement.

Please clarify the following for me:

Did you refill a cartridge yourself and it worked for a day before stopping, and then you bought another cartridge from a supplier and it still does not work? If this is the case, tell me what happens when you try to print? Does the unit not respond? Is there an error on the display? Does the printer say its out of ink when you try and print? Are there flashing lights indicating a problem? When you removed the old cartridge and inserted the fitted replacement, did the printer recognize that a catridge had been removed and then recognize that a new cartridge was installed?

Troubleshooting instructions depend on your answers to the above. Please send me your answers using the comment or reply link next to your question posted on Fixya. Or email me at

Did you buy a refilled cartridge from a company who sells them and it worked for a day before stopping so you contacted the supplier who gave you another refilled cartridge which still does not work?

If so, please tell me what happens when you try and print? Is the unit responding? Remove the cartridge from the printer. Turn the printer off, leaving the cartridge out. Wait a minute or so and turn it back on. Does the printer say that the cartridge is missing or not installed? Put the cartridge back in the unit, and tell me if it recognizes that a cartridge has been installed? Does the printer say the cartridge is still out of ink? Is there an error code on the display? If so, what is it?

If there are no errors displayed and the problem is that the printer just does not do anything when you try and print with the cartridge installed - then check for pending documents in your print que that might need to be deleted. Pending documents will cause it not to print until cleared.

To check your print que, click on the arrow next to the clock on the bottom right side of your pc screen. See if there is a picture of a printer and if so, right click with your mouse on top of that Icon and open the print que. If you see documents pending, click on each one and choose delete or cancel until there are none left. Once the que is empty, try printing a test page and see if this solves your issue.

Please send your answers to clarify the problem as soon as possible and I will help you troubleshoot and repair this printer. Thank you for using Fixya!

Nov 23, 2011 | Ricoh Aficio GX3000 All-In-One Printer

1 Answer

When I replaced the colour cartridge the printer provided a test page but would not print the next document I sent to the printer. What should I do? Same problem as she had but I replaced both cartridges....

Well, make sure that the printer is connected correctly. secondly, make sure that the cable ends are clean, and inserted tightly into their ports for maximum effect. Then, on the computer, check your printer settings in control panel, to make sure that it is recognizing the correct printer, and be sure to turn on the PC before the printer, or that can cause problems, as well.
The test document is a generic signal, that doesn't necessarily mean windows is recognizing the right printer. Even one number or letter out of place can spell fubar. You may need to do what's called a repair of the connection, which will just require a right click on the icon for your printer in the printer/hardware menu for the printers your computer recognizes. Scroll over the menu with your mouse to select repair, and this should resolve a potential problem, small as it could be.

Oct 23, 2009 | HP DeskJet 932c InkJet Printer

1 Answer

When i turn off and turn on my hp laserjet 1020 printer, always asking a driver ( found new hardware wizard. After the instalation, the printing proses is succes but about 15 minutes later the printing...

Run the un-installation from Add/Remove Programs for anything realted to the printer, disconnect the USB cable, restart the computer, re-install as per HP's instrucitons.
Printer drivers are available here:〈=en&cc=us&submit=Go%20»
You can search for other drivers here:
-=/ Daft Tech /=-

Oct 22, 2009 | HP LaserJet 1020 Printer

3 Answers

Canon ir5000 wont print from computer

hi michelle,

try this,first isolate your machine to the server, if you have laptop install the driver and connect the printer to the laptop via parallel cable.( use new if possible so that we will not doubt the cable itself) if the ir5000 is printing normally it could be the network or the server has a problem hope this will help

Jul 10, 2009 | Canon imageRUNNER 5000 Copier

1 Answer

Printer problem

try to un-install the printer and re-install it again and see if this will work with you

Feb 09, 2009 | Canon Office Equipment & Supplies

2 Answers

Computer won't recognize a replaced ink cartridge

This is what worked for me today..

Reset the All-in-One to the factory default settings by using these instructions:
1) Press Red Eye Removal & Print Photos button simultaneously
2)Enter Special Key Combo is displayed on the screen.
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Display should say "Support" and display the FW rev XXXXX.
3) Press Right Arrow button until "Reset Menu" is displayed. Press OK.
4) Press Right arrow untill "Semi full Reset" is displayed.
5) Press OK.
Now, check the functionality of the All-in-One. If the issue persists, please perform the next troubleshooting steps

Courtesy of Joe at HP via an email

Oct 03, 2008 | HP Photosmart C6280 Printer

1 Answer

Out of memory

you need to clean out the units memory

Print data remains in the MFC’s memory

Re-start printing from your computer.

Print data remains in the MFC’s memory. The USB cable was unplugged while he computer was sending the data to the MFC.

Press Stop/Exit. The MFC will cancel the job and eject the page that is being printed.

Aug 06, 2008 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Scan to e-mail using Canon ir5000

cant be done with the ir5000s, only the ir5000i. The 5000s only does whats called "pull scanning", where you put the document on the copier and then go to your computer and use an application to "pull" the scan from the copier to your desktop. You can then attach the image to an email and send it that way.

Jul 18, 2008 | Canon imageRUNNER 5000 Copier

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