Question about Canon PowerShot SD550 / IXUS 750 Digital Camera

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I dropped my Powershot SD 500 and now the lens cover does not cover the lens. It leaves a gap when closed and does not retract all the way when open. It seems that the resolution on some of my photos is not as good as it was pre-drop. Any suggestions to fix?

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A bit of gentile persuasion may be necessary.
Have you tried to push the lens into the camera body?
I believe that the camera has lost track of where the lens is in it's range of travel.

use your finger and see if a small amount of pressure will put the lens back ito position.

In the end, this is not a new camera, if it is dead a better replacement can be had for as little as 120 $US

Posted on Jul 28, 2009

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You will need to open it up and attempt to repair the mechanics that drive the lens.

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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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I was messing around with this today, ended up where it seemed in was working.

Power up, let lens out, then take out batteries. Pry off silver band patiently using fingernails. Then pry off overlying black plastic piece. There are four units underneath, pay attention to how these are put on, mine popped off, but it wasn't too hard to figure out how to put back together. There are pins and holes and kind of fits like a jigsaw. Once off clean with alcohol where you can.

Put batteries back in and open and close a few times. This will help understand movement where pins of lens cover pieces go. When putting these back on make sure camera is in off position.

The lens cover pieces need to be put on so that the pin portion has some resistance. Move one so that it drops in then push up to get other in place. Let them come together and hold these in place.

The two smaller pieces will close the cover. Put the hole of the closer piece over the pin. Then move slightly so you can retract spring with a small instrument and subsequently engages pin on closer. Place top black piece back on, then silver.

This worked for me, hope it does you also! Good luck.

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Hey ceedub,
According to the manufacturer if the lens won't retract back into the camera it is caused by the memory card slot/battery cover was opened when the power was on. If this is the case to fix this you should close the memory card slot/battery cover, and then turn the camera on and off. If this is not the cause there is most likely something obstructing the movement of the lens (i.e. sand), and I would try blowing compressed air into the side of the lens to try and dislodge whatever it is. If this doesn't work I would have the camera looked at by an authorized service technician. I hope this helps!

Sincerely,
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Go Ahead. Use Us.

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Hello there,
The E18 error is related to the LENS not able to retract fully. If it is still under warranty, I would advise you bring it to the nearest service center. This is to avoid further damages. Otherwise, you can try a few things below.
There are a couple of things you can do.
1. Turn it on and then off. Spray canned air around the lens.
If trick 1 will not work out, try this.
2. Make sure the battery is fully charged. Turn on the camera and then give it a couple of firm whacks on the side. Make sure nothing is blocking the lens and wait for it to fully retract.
Let me know how it goes.

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I have been having the same problem. Once opened, the sliding door will not close and the lens won't retract. But I have found that if you plug the camera into a computer via a USB, the lens then retracts enabling you to close the lens cover.
I'm still trying to find a way to fix this problem, since this is a great camers and still takes fantastic pictures.

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Same problem here - the forum posting on the SD 500 seems to be a bit more active (for the same problem).

http://www.fixya.com/support/t102982-e_18_problem

I have been trying to get some images or a service manual for the SD 700, with no luck...

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the E18 means the lens system has a problem. I had it with my S2 and sometimes it worked, sometimes not. Eventually it stopped working. The only solution was sending it to repair, they changed the lens system.

Best Regards

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