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Refrigerator does not cool and the freezer does not freese.

The refrigerator gets to 40 deg. and the freezer will not freeze, it only get cold.

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  • auction162 Jul 27, 2009

    Thanks for the quick update, The make is a Frigidaire and model is GLRT183TDW8. I check the back, I can not find any coils, there is a cover that appears to be made into the back. The fan underneath runs all the time. I do have some ice build up in the freezer, now it's only getting cold,no freezing. The body is only 40 degrees. Any thoughts?

  • auction162 Jul 28, 2009

    Thanks for your help. I looked in the fresh food area and I have not found any plugged holes. It seems that the interior is one piece or molded as one. If you can give me an area to look that would be grateful. I know that's the problem, just can't find it.

  • auction162 Jul 28, 2009

    Thank you for the photo, I found the defrost timer. I followed your directions, the problem still remains. The freezer gets clod and the fresh food area will not go below 40 Deg. Any thoughts?

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  • Refrigerators Master
  • 4,654 Answers

Want you to check the back panel in the freezer is ice on the panel. I need to decide if you have a defrost problem or something else. Could you look for the model number so I can help you better, Thanks, Sea Breeze
refrigerator does not cool and the freezer does no - dc7cb35.gif

Posted on Jul 27, 2009

  • 3 more comments 
  • John Tripp
    John Tripp Jul 27, 2009

    Good, I think your defrost timer is the most likely cause for this. You will find it located inside the fresh food section behind the controls panel. There should be a small hole with a plastic plug in it that you remove the plug and turn the timer slowly clockwise until you hear the compressor stop. This should remain like this for about 25 minutes. During that time you can open the freezer door and listen for sizzling or crackling noise caused by the defrost. If not let me know. Below is a photo of the location in the fresh food section and the #23 in photo is the timer.

    Here is a link to the defrost timer.



    215846602 Defrost Timer


    I will post the photo location of the defrost timer soon,I'm having trouble with the downloading of photos here at the moment, Thanks Sea Breeze

  • John Tripp
    John Tripp Jul 28, 2009

    Here it is I thought I already sent it. Been having problems with Fixya's server.

  • John Tripp
    John Tripp Jul 28, 2009

    The hole should be below and near the #58 screw. Sea Breeze

  • John Tripp
    John Tripp Jul 28, 2009

    Yes we need to replace the defrost heater and defrost thermostat. Or test them with an OHM meter. You may contact me if you like my number is 864-812-1887 Just ring my phone and I will call you back so you don't need to pay long distance. Sea Breeze

  • John Tripp
    John Tripp Jul 28, 2009

    Here is a photo of the defrost heater.And below is a link to the defrost heater.

    5303918208 Defrost Heater



    Here is a link to the defrost thermostat.



    5303918202 DEFROST THERMOSTAT



    And a photo








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1 Answer

The Refrigerator's Freezer is not working but the fridge is, what is wrong?


You probably have one compressor that cools the freezer section and the refrigerator section. Usually the freezer gets cooled directly with the cooling coils. A fan blows cool air to the refrigerator section. The air flow to the refrigerator may be modulated with some time of "air door". What you have written says to me, is that the fans and air doors are working but there is enough cold for the refrigerator but not enough for the freezer.

Here is what I would do:
  1. Put a thermometer in the refrigerator and in the freezer.
  2. Be sure the coils underneath or behind the refrigerator are clean. If they are very dirty, clean them.
  3. Keep the doors shut for at least 12 hours and then read the thermometers and write down the temperatures.
  4. Freezer temperature
    1. If the freezer has started freezing again, you fixed it by cleaning the coils
    2. .If the freezer temperature is between 0 deg F and 32 deg F, consider putting the food in a cooler and packing in some dry ice to try and save it.
    3. If the freezer is warmer than 32 deg f, throw away the food.
    4. Doctors and hospitals are pretty expensive. I would throw away the food no matter what the thermometer read.
  5. Look inside the freezer at the cooling coils. See if they are ice coated or not.
    1. If the freezer is above 0 deg F, and the coils are ice covered, the defrost control is not working. Unplug the refrigerator for 12 hours and let the ice melt. (Keep the doors shut.) Then, plug in the refrigerator for 12 hours and check the temperature like in step 3.
    2. If the freezer is above 0 deg F, and the coils are NOT ice covered, the compressor is not working.
  6. Call the service technician. When she comes out show her the temperatures and tell her what you found out about the ice on the coils.
Good luck

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zero deg F. or -18deg C. for household Fridge freezer.

Deep freeze, like a chest freezer, - 10 deg. F. -23 deg. C.


Household freezer storage is good for approx 3 - 5 months depending on product.
Deep freeze storage is good for 2-3 years, again depending on product.

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