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Printer won't install


posted by Fefferman on Nov 22, 2007


I bought my Kodak 5100 after reading reviews, some of which described the same installation difficulties I am now experiencing. I thought I'd take a chance and here I am.
I run the installation disk and all the software seems to load fine. When the installation gets to the screen that says "Connect the USB cable" it brings up the Found New Hardware wizard. When it asks where to find the driver, I tell it to look on the installation disk in the CD-Rom. It then says it cannot find the driver and the installion fails. I have been on the phone with Kodak for 4 hours all together and they are sending me a new printhead thinking this will solve the problem (I don't see how but at least they're trying).
I search the disk myself to try and find what I need but I don't have quite the knowledge to keep from really screwing something up :)
Any help would be greatly appreciated!
Jeff

Comment by Fefferman, posted on Dec 03, 2007

I don't get a checkbox to bypass the usb connection during installation and I am running XP Media Center Edition 2005. Another twist, I hooked it up to my daughter's computer to determine whether its a computer problem or a printer problem and it installed flawlessly. In the Device Manager, it is supposed to show up under the USB area as a USB Composite Device, which it does on my daughter's computer, but not mine. I have uninstalled and reinstalled at least 6 times. Kodak gave me a clear program utility to rid the sustem of all Kodak files to insure a clean install, but no different result. I was also walked through the system registry and deleted ALL registry keys with Kodak attached (over 300 to be exact) and the reinstall still stops when it asks to plug the printer into the usb port, it almost like it doesn't detect it from the usb. I have plugged it into different ports which I have been using to insure the port is good, but no luck. (Do you see a pattern here???) The supplies are so cheap and the photo quality is great (I printed a quick picture when the printer was hooked to my daughter's computer!). So, hopefully I am missing something simple so I can get this baby printing!!
Thank you for your help.
Jeff
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Best Solution

posted on Nov 22, 2007
Thanks for Trying (70)

Lemmor

Rank:Wiz Wiz
Rating: 84%, 404 votes
Install the software completely if you can. There should be a check box that can bypass the one that asks the USB connection. If there is then mark it, to install everything. If done restart your computer then plug in its USB connection. If not try to download the drivers that is compatible to your OS. What is your OS anyway?
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