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Printer won't install

I bought my Kodak 5100 after reading reviews, some of which described the same installation difficulties I am now experiencing. I thought I'd take a chance and here I am.
I run the installation disk and all the software seems to load fine. When the installation gets to the screen that says "Connect the USB cable" it brings up the Found New Hardware wizard. When it asks where to find the driver, I tell it to look on the installation disk in the CD-Rom. It then says it cannot find the driver and the installion fails. I have been on the phone with Kodak for 4 hours all together and they are sending me a new printhead thinking this will solve the problem (I don't see how but at least they're trying).
I search the disk myself to try and find what I need but I don't have quite the knowledge to keep from really screwing something up :)
Any help would be greatly appreciated!

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Re: Printer won't install

Install the software completely if you can. There should be a check box that can bypass the one that asks the USB connection. If there is then mark it, to install everything. If done restart your computer then plug in its USB connection. If not try to download the drivers that is compatible to your OS. What is your OS anyway?

Posted on Nov 22, 2007

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