Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Battery icon dont show.

While plugged into ac power it works fine. As soon as I unplug the zen from the wall it will shut off. I bought an after market ac adapter that said it would work. so I'm assuming that the battery is bad. It is just kind of odd that the battery icon don't show up and It charged fine before the old ac adapter went bad. I don't wanna spend the 100 dollars on a battery if its not going to fix my problem.... thanx in advance.

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Make sure that the battery makes firm contact with the charging connector. I had the same problem, but after cleaning the contacts and pressing the battery towards the contacts, it started working again. It may be necessary to put a thin piece of material between the back of the battery to increase the contact pressure of the battery and the charging connector

Posted on Aug 10, 2009

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Dell 2650 DC wont work


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which green light?

light from the ac power adapter or the light from the battery?

if ac power adapter you are referring to try a diff power wall socket if ac power adapter still off then replace ac power adapter alone.

if battery light is off but the laptop works fine with ac adapter alone try updating the laptop BIOS.

if ac adapter light turns off when it plug to the laptop replace motherboard.

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If the computer is connected to an electrical outlet, the about10.jpg light operates as follows:
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If the computer is running on a battery, the about41.jpg light operates as follows:
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  • Solid orange: The battery charge is critically low.
Looks like the AC adaptor is faulty.

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You need to use a different charger or just get one that will plug into the computer.

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Shutdown PC. Then remove battery and Plug in AC power cable. Boot Computer. If everything fine, then shutdown again>put battery back and try! It should work. I had similar problem.

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T30 2366 8GA After removing AC Adaptor battery icon shows Charging and working on AC


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4 Answers

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Usually this problem is due to the firmware. When the firmware is updated to version 1.62.02, this problem usually will be corrected. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.

You will need a wall/AC charger for the operation. Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected to direct AC power via the wall charger. Once it is powered on, connect the USB cable to your computer. Then begin the firmware download.

If your Zen does not power on when connected to the wall charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.

If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.

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Q. Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

also try this if above doesnt work

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1 Answer

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there seems to be a problem with the batteries for the Zen. I have just sent mine in for warranty work as it will work if you have it plugged into an AC adapter but it won't work as soon as it's unplugged even after charging all night. The USB will not charge it either. Creative has sent a replacement unit, but there is a serious problem with the battery.

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