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After playing for a while, the game freezes. It usually happens on line or on two player mode. It was working ok at the beginning, but the first time it froze was on the story line game while fighting the joker... during the video the image froze and after reseting the game it fails frequently. Sometimes it freezes at the very beginning, it doesnt even load. Sometimes during the Load phase while choosing players. it is anoying and it is a mix of things, since all other games (Halo, Peggle, Viva Pi;ata, Quake) work just fine. What is wrong???

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  • javier_casti Jul 26, 2009

    Believe me I have tried all the "basic" and obvious stuff... and also you have many posts on this site about this from different users.

    I need expert advice since this is not a simple problem. And since there is a charge for this, I really expect a solution.

  • javier_casti Jul 26, 2009

    Look, this question is not only posted by myself. I have problems with an XBox 360 game that my kid bought. Mortal Kombat vs DC Universe. The console is freezing, once every other while, sometime in minutes, sometime it takes hours... it happens only with this game and with no other. The first "expert" advice from FixYa was "clean the disk", do you guys really charge for that, of course I have cleaned the disk, I want to know what other information you need to help me out on this. Since there is a charge for it, I really hope not to get another "turn it off and on again" solution.

  • javier_casti Jul 26, 2009

    The disk is new. No it is not scratched. The solution is obvious, anyone with a CD player, or game console since last century knows that the first thing to check for is scratches or damage to the read surface.



    You have several users posting the same question, with the same problem. That is the reason I was expecting a little more expertise on this specific problem... if all the solution to the problem is "you have to return the game", well gee... thanks for the expert advice.

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Try cleaning the disk. If yhou don't have a machine for this, use a soft lint free cloth and gently wipe from inside to outside all around the disk a few times. Sounds like you're getting read errors.

Posted on Jul 26, 2009

  • ted1430
    ted1430 Jul 26, 2009

    You didn't mention in the initial post that you had tried cleaning the disk. Unfortunately you have either a scratched, dirty, or defective disk. You are free to reject the solution if you feel it's too obvious but that's really all there is to work with on this one. If it's a new disk, try returning it to the store, other than that there's not much else to try.



    You can try using a mildly abrasive plastic cleaner very carefully and you might have some luck but it's very easy to damage the disk worse. If you do, be sure to get all of the cleaner off the disk before trying it back in the player.

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