Could not find why but maybe if you go back over the scaling procedure and steam procedure there might be something you missed.
Please note! If "Energy saving" is active, you may have to wait a few seconds before hot water and steam are delivered.
Steam delivery 1. Make sure the hot water spout is attached correctly (fig. 7). 2. Fill a container with the liquid to be heated/frothed and immerse the spout/cappuccino maker (D5) in the liquid. 3. Press the steam ( ) button. After a few seconds, the steam to heat the liquid comes out of the cappuccino maker and "STEAM" is displayed. 4. When the required temperature is obtained, interrupt steam delivery by pressing the steam ( ) button again. (You should not discharge steam for more than 3 minutes at a time).
http://www.delonghi.com/Global/InstructionManuals/EN/EN-PrimaDonna-ETAM36365M-im.pdf
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