Question about Acer Extensa 4620 Notebook

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Unable to get network connections to come up and printer spooler is not allowing to add printers. I recently purchased a aircard from sprint and the service went down and I was asked to install a smartview software which is an upgrade of the software needed for the device and after the installation, the device was still saying not detected and the other problems started shortly after. Their techs have been unable to help and I am unsure what else can be done

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Hello ladynwaiting,

Try uninstalling the smartview software to see if network connections and the print spooler are working with the aircard. If that doesn't work then remove the aircard and reinstall it. Test the connections and print spooler again. The procedure works to reset the components. Finally, if that works, then install the smartview software and retest the connections and spooler. Hopefully your system will repond favorably to the above procedure.

I thank you for giving a rating to this solution if it has been helpful.

Have a great day,
martyshaw562

Posted on Jul 27, 2009

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Posted on Jan 02, 2017

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