Question about Samsung SYNC SGH-A707 Cellular Phone

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Front Display LCD is Cracked. Where can I get the part?

I'd like to replace it myself, but cannot find the part online. Any suggestions on where to look?

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  • Anonymous Nov 22, 2007

    I think this is a product design deficiency. I bought three of these phones one year ago for my three older teenager/young adult children, and they all experienced the same problem - the outside display screen has cracked. The first one happened within a week of purchase. It was sent back to Samsung, but took two months to repair at a cost of $100. I wonder how many others have experienced the same problem?

    B. Miller

  • Jacob H Nov 30, 2007

    1) You are not the only one out there with the same problem of the outside display screen cracking on your Samsung A707. I got my phone two months ago. After 31 days (conveniently after the 30 days) it broke when I shut the phone closed after making a call. I went through AT&T's Warranty division. After spending about 5 hours (in total) on the phone with AT&T, they still refused to believe any of my story. I talked to Warranty, Customer Service, and the Escalation Desk. They state that I broke it (using their terminology of "physical damage"). They charged $50 for the deductible and sent a new phone. Within 3 weeks of the new phone, the outside screen broke while sitting in my pocket. AT&T said they never had seen any such problem with other people and this phone...can I say LIARS?

    2) Additionally, a co-workers' friend had the same phone. He saw it break while it was sitting on the table at dinner. He asked how a phone can break like that on its own? Good question....

    3) One of my supervisors has the same phone...guess what, same problem. His screen cracked while in his pocket.

    Is there any other websites you have found with other reviews similar to ours? If so, that would be greatly appreciated. I think the only way to combat AT&T and other phone company's with this phone are multiple responses stating the same thing.

  • davidp395 Sep 02, 2008

    SGH-A707 Broken front LCD/Display...where can i purchase this part to replace myself?



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I had the same problem w/ my cell, here's what i have found: 1. the outside and inside lcd's are one unit. 2.there is a place where the parts can be found, but you have to order them in no quantity less than two(which is good for if it happens again), then you must wait for them to get shipped(by freight, its their only option) from hong kong, to texas(where the american arm of the company is), then to your residence. 3.the lcd is a royal pain to gt in and out, it involves removing the shield on the inside and the entire red peice on the outside which is held in by several clips, following this, you have to disconnect the cables(no big deal), then you have to destroy the accoustic housing for the speakers(big friggin deal) and be able to de-solder several connections that lead to the mp3 speakers in the recently destroyed accoustic housing and one of the most vital connections in the phone, the earpeice all via delicate flexible etched amber thingies(major, oversized, crazy troublesome deal)...anywho, if you want to risk it, the place is don't say i didn't warn you!

Posted on Jun 02, 2009

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The front LCD on my Sync broke within 2 weeks while it was in my pocket (no dropping needed). I also agree that there is a design flaw with the front screen. Unfortunately, ATT won't take returns on damaged phones which I tried numerous times arguing the phone was defective and it wasn't user negligence. To make me more furious, one manager tried to sell me a case for my now broken phone. I recommend finding a non-functional phone on eBay. I got one for 20 bucks + a backup battery and a car charger.


Posted on Nov 28, 2007


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