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First the dryer ran for abotu 30 seconds and stopped with an error code of "he". Repairman replaced heating element only, did not other troubleshooting. He leaves and the dryer still does not dry. Repairman comes back out, replaces the main circuit board, gets heat (I even verified)then leaves. I put a load of wet clothes in and no heat right away. I unplu the unit, checked the 4 wire cord, and hook it up right (the green and white wire together)take the top cover off, put it back on. Plug the unit back in and got heat. Put wet clothes in again and no heat. I have tried different settings, differnet het levels, different time and still no heat. This has been going on since July 1st and to say the least my wife is fed up. Does anyone have a solution?

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  • schrodtbob Jul 26, 2009

    The dryer is a Samsung, model DV337AEL

  • schrodtbob Jul 26, 2009

    Where would I find this coil?

  • schrodtbob Jul 26, 2009

    first the dryer ran for about 30 seconds and stopped with an error code of "he". Repairman replaced heating element only, did not other troubleshooting. He leaves and the dryer still does not dry. Repairman comes back out, replaces the main circuit board, gets heat (I even verified)then leaves. I put a load of wet clothes in and no heat right away. I unplu the unit, checked the 4 wire cord, and hook it up right (the green and white wire together)take the top cover off, put it back on. Plug the unit back in and got heat. Put wet clothes in again and no heat. I have tried different settings, differnet het levels, different time and still no heat. This has been going on since July 1st and to say the least my wife is fed up. This is a Samsung electric dryer, model DV337AEL Does anyone have a solution?

  • schrodtbob Jul 26, 2009

    I have tried in timed and automatic modes.

  • schrodtbob Jul 26, 2009

    I will have this checked out

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Try running it in a timed mode rather than an automatic one. If this works then you probably have an issue with the moisture sensor circuitry. Perhaps the repairman re-installed it incorrectly.

Did he test the heating element that was replaced? I'm betting it was good all along. If it's warranty it's an annoyance, if you paid then I'd want to check.

Posted on Jul 26, 2009

  • ted1430
    ted1430 Jul 26, 2009

    Try it with some dry clothes, I'm curious if it will heat then. Shouldn't really have much effect though as the "moisture" sensor is actually a temp sensor. The washed clothes aren't unusually hot are they?



    It's beginning to sound like the replacement control board was bad. Wouldn't be the first time a replacement part was defective but this is strange behavior all the same.

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Can you give me the make and model number of the dryer in question. I will assume for now that it is an electric dryer and so the following should apply and be checked.
Some models use a thermal safety limiter or thermal fuse which could open the circuit to the heat element. These are used to prevent a runaway or over heat condition and are often found mounted to the blower or heater element housing. These devices are a fairly current development and may not be found on very old dryers.
The element coil could be burnt out. Dryer elements are bare wires coiled like springs, when they fail the wire will break opening the circuit. This breakage could be intermittent, only opening as the element expands as it heats. Sometimes the element coil has to be physically checked for breakages, especially where the coil goes through ceramic insulator which could hide a breakage from plain view.
Let me know what you find.



Benjamin

Posted on Jul 26, 2009

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