Hello, Elizabeth -
I find the toll free number 800-851-8900 is for Hamilton Beach Customer Service. If I am correct . . .
If you made your telephone calls on a Saturday and a Sunday, then, I suspect the company does not have Customer Service Representatives available via telephone on weekends.
Fixya.com has no connection to Hamilton Beach Customer Service, so we cannot help you.
The only other thing I can suggest is that you send a message by filling out the form on this Hamilton Beach Support web page:
https://www.hamiltonbeach.com/customer-service
Best wishes.
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