Program name? I have an HP C4180 and when I would go into HP Solution Center, there would be three programs listed under software. Now there is only two programs: Photosmart Essentials and Photosmart Express. I liked using the third program for ocr recognition and cannot remember the name of it.

Have you run the check to make sure you have the latest drivers option on the HP website. You can also download the compatible version of the HP Solution Center from the same site.
Let me know if this helps you solve this problem. Thanks.
HP Site is
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&lang=en&product=1141647

Hello, Chuck. To check whether HP Solution Center displays in the list of installed programs: Click the Windows icon , click All Programs , and then click the HP folder. If HP Solution Center is in the list of HP programs, you have it installed. When you installed your printer's driver and if you selected Custom, you may have excluded the program. HP Solution Center is part of the Full Feature and Software Drivers program. If not installed, or to reinstall your printer's driver, including the HP Solution Center, go to www.hp.com, search for your printer and operating system and look for Full Featured Driver. Download and install. If this is not enough information, please let us know what printer you have and your operating system, as well as any errors you are getting when trying to open the HP Solutions center. Hope this helps..

IT comes with your HP printer if you have the HP printer and have the cd/dvd which came with your printer then put it in the Cd/DVD rom and install it. I hope it will help you. thanks

hi!!!

try to re-installed the software
hp solution if you have or go to
HP sites http://h10025.www1.hp.com

Step one: Verify that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon normally appears in the system tray at the lower-right corner of the computer screen, and the monitor is ready when a check mark appears on the icon after Startup is complete. If the Digital Imaging Monitor is in the system tray, proceed to Step two. If the Digital Imaging Monitor does not appear in the system tray, follow these steps. Windows 98, Me, and XP

1. Click Start , and then click Run .
2. In the Open text box, type msconfig .
3. Click OK .
4. In the System Configuration Utility window, click the Startup tab.
5. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Proceed to step three to uninstall and reinstall the software.
6. Select the HP Digital Imaging Monitor check box.
7. Click Apply , and then click Close .
8. Click Yes to restart.

Windows Vista

1. Click Start .
2. In the Start Search text box, type msconfig and press Enter .
3. On the User Account Control window, click Continue . The System Configuration Utility window displays.
4. Click the Startup tab.
5. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Proceed to step three to uninstall and reinstall the software.
6. Select the HP Digital Imaging Monitor check box.
7. Click Apply , and then click Close .
8. Click Yes to restart.

Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.

1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
   • On the Windows desktop, double-click the HP Solution Center icon.
   • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
   If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
2. Click Settings .
3. Click Scan Settings and Preferences .
4. Click Scan to... Setup .
5. Click the Destination List tab. NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
7. Click each program to include on the Scan To list.
8. Click the Add arrow.
9. Click OK .
10. Scan a document using the Scan To button on the front panel.
11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, proceed to Step three to uninstall and reinstall the software.

Step three: Uninstall and reinstall the software

1. Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
2. If the software installer does not automatically start, complete the following steps.
   1. Click Start , and then click Run .
   2. In the Open text box, type X:\setup , where X is the letter of the CD-ROM drive.
   3. Click OK .
3. On the installer screen, click Uninstall . If there is no Uninstall option, the software installation is incomplete.
4. Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
5. If the model supports custom install, install HP Imaging Device Functions to scan from the printer. The recommended install will install this feature automatically. It must be manually selected during a custom install.
6. Follow the onscreen instructions until the printer software is completely installed.
7. After successful installation, scan a document.

I'm running Windows Vista 64bit Ultimate Edition. Have the C5180, all-in-one. HP Solution Center continually closed, saying No HP Devices Found. I completely uninstalled the printer software, using the install utility. Then, using Add/Remove Programs, removed all of the other HP software on my PC. Then deleted the HP directory (in program files x86), and removed the HP registry key under software in both HKEY_LOCAL_MACHINE & HKEY_CURRENT_USER. Then rebooted. Once that was done and back up, I reran the install utility, but this time I followed the steps below (from here - http://hpanswers.blogspot.com/2007/12/no-hp-devices-detected-hp-solution.html):

Click on next until you get the below three options
(i) Recommended

(ii)Custom-------------->Select This

( iii)uninstall

Choose the custom install and click on next, ****

At begining of the installation, It gives you to 2 options

I) Yes, Check for updates..........

II) No, I prefer to do it Myself--Select this option and click on next

Immediatley in the next window ,you will have long list of softwares with the empty check boxes beside them.DO NOT select(check) Hp update, check rest of them and click on next to continue the installation.

You will able to open the HP solution centre with No errors.

Additionally, I did the following 2 steps, that I mostly found here (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00897551&lc=en&dlc=en&cc=us&softwareitem=oj-54112-1&os=2093&product=1153481&rule=9653&lang=en)

Add the following files to the Trusted programs list:

*
hpqkygrp.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqscnvw.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqste08.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqtra08.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqthb08.exe , located in the C:\program files\HP\digital imaging\bin directory.


Open the following ports on the firewall utility by following the instructions provided by the manufacturer:

*
UDP ports: 161, 427 and 137
*
TCP ports: 9220, 9500 and 9290

My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.

Look for an updated driver for the C4180 at the HP website.
Dan

Hello drking,

I feel your pain!! I have an HP Pro L7650 that behaves the same way. If you figure it out I would sure like to know how you did it. I hate these pickey little problems! Give me SMOKE anytime... I know what to do with that.

haMAR

First check whether you are able to scan from hp solution center.

then check whether you are able to scan from ms paint.

to check: open paint, click on file-->from scanners and camera.
if it is scanning then proceed to the following steps or else uninstall the software and reinstall it



Step 1:

1. Click Start .
2. In the Start Search text box, type msconfig and press Enter .
3. On the User Account Control window, click Continue . The System Configuration Utility window displays.
4. Click the Startup tab.
5. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Proceed to step three to uninstall and reinstall the software.
6. Select the HP Digital Imaging Monitor check box.
7. Click Apply , and then click Close .
8. Click Yes to restart.

Step 2:

1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
2. On the Windows desktop, double-click the HP Solution Center icon.

• On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .

1. If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
2. Click Settings .
3. Click Scan Settings and Preferences .
4. Click Scan to... Setup .
5. Click the Destination List tab.

If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.

Click each program to include on the Scan To list.

Click the Add arrow.

Click OK .

Scan a document using the Scan To button on the front panel.

If the scan fails, try to scan using the HP Solution Center Scan button.

If the above steps doesnt solve your problem, please uninstall the software and reinstall it.