Question about HP Photosmart 3310 Printer

3 Answers

Can not Scan

I can not scan using my printer. I continuously get the error "The scan cannot be performed because another program or computer is using the networked device." I have reinstalled the software and changed my connection to usb through wired connection. Any help would be greatly appreciated.

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  • China Rog Nov 28, 2007

    I have the same problem. Was fine a few weeks ago. Can print via the wireless connection ok. There is a solution on the HP site and have followed that but find I also can't scan from the EWS and it doesn't say what to do from there on.

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Here is the cause: hpqscnvw.exe has a configuration file which becomes corrupted randomly due to the fact that three separate applications are all trying to access/modify this same file. Thus, it is un-important what model of scanner you are using, even to the point that this error will occur regarless of whether the device itself is even powered on.

Here is the fix:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=445194&prodNameId=445197&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ma-32957-7

In case this link ever goes dead, search for this application in Google:

HP LaserJet Fix Scan UtilityI discovered this solution in about one hour of research and hacking the hpqscnvw.exe file to find out exactly what it does and why.
When you run this application, ignore the drop-down menu and tell it the I.P. address of your printer. It doesn't matter whether the printer is on or connected or not...just tell it the I.P.
Have Fun.

I attempted to notify HP of my solution:

Presencia: Hello Brian.

Presencia: Welcome to HP Total Care for All-in-One products. My name is Presencia. How may I assist you today?

Presencia: Please go ahead with your query.

Brian Blessing: Hello, Presencia. I have been in touch with you guys allready, Chat session ID: 10011011221461396013

Presencia: Sure.

Brian Blessing: I discovered on my own how to resolve this problem

Brian Blessing: This application:

Brian Blessing: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=445194&prodNameId=445197&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ma-32957-7

Presencia: May I have a 2-3 minutes of your time to check the previous chat session?

Brian Blessing: certainly

Presencia: Thank you for being online, Brian.

Brian Blessing: no problem

Brian Blessing: take all the time you need

Brian Blessing: A lot of people have been having this problem, and HP tech support was un-able to help....but I found this application that will fix the problem. I know it was not designed to run with my model of printer, but it works none the less

Presencia: Yes, I understand your concern.

Brian Blessing: It repairs the corrupted configuration files assiciated with the problem

Brian Blessing: Can you read what I type withou ta translator program?

Presencia: I apologize, Brian.

Brian Blessing: I guess not...

Presencia: Do you still have the same 'Scan Cannot be Performed Because Another Program or Computer is Using the Networked Device' error message while scanning?

Brian Blessing: Can you read English by yourself?

Brian Blessing: The whole reason I am here is to let you all know that I found the solution to this problem, so you can pass it on to the thousands more who are having the same issue.

Presencia: Brian, the issue occurs due to Firewall blocking the scanning files.

Presencia: Please turn on the Firewall.

Presencia: I will certainly forward this update to our R& D Groups as well as all our Customers.

Brian Blessing: No, Presencia, it is not. The problem is that the scanning applications' configuration file becomes corrupted. The solution is this application:

Presencia: I appreciate your feedback and suggestion.

Brian Blessing: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=445194&prodNameId=445197&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ma-32957-7

Presencia: Yes, I found the Utility.

Brian Blessing: It works if you tell the utillity to fix based on the I.P. address of the printer, not the model number drop-down

Presencia: Thank you very much, Brian.

Brian Blessing: The model doesn't matter, just the application

Brian Blessing: No problem

Presencia: We always appreciate all the updates from our customer end.

Brian Blessing: I'm sure you do...how about giving me a job in R&D?

Brian Blessing: lol

Presencia: It would be our pleasure.

Presencia: Please try to join HP as soon as possible.

Brian Blessing: Where do I sign up?
Presencia: I apologize, Brian. We are not authorized to discuss these matters through Chat as this is a professional Chat for All-in-One.

Brian Blessing: Ah...I understand....anything else I can do for you?

Presencia: You have been such a wonderful person to chat with.

Brian Blessing: Why thank you, and the same to you....have a good day...

Posted on Sep 18, 2008

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Thanks d link u have provided does work and after hours of struggling, i finally manged 2 scan my pics...thanks a lot...thumbs up 2 ur efforts..:)

Posted on May 15, 2010

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I have had the same problem on several occasions, for no apparent reason.
The only cure I have found, is to disconnect the 3310's USB cable, remove the previous installation, re-boot and re-install the 3310 software.
Don't forget not to connect the 3310 until told to during software installation.

Posted on Jan 03, 2008

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As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

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hi,

below are the steps that i want you to follow. The "NO SCAN OPTIONS" refer to the absence of options when you try to scan using the printer button your printer. However, if you are going to scan from the SOlution center installed in your computer, it will scan without any problem.

Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
  1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    • On the Windows desktop, double-click the HP Solution Center icon.
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Thank you so much.


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