Well first of all, if you have to ask that question you should probably find someone else to fix it. An open neutral means that the neutral wire is not connected (the wide spade) somewhere in the circuit between the breaker box and the faulty outlet. It can be tricky to find. If the outlets are wired by pushing the wires into the holes in the outlets, they can develop bad connections. It's better to have them screwed down, but you shouldn't mess with live circuits and finding this problem will require a meter or a lot of luck.
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