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I am using QB Premier 2009. Whenever I back up my file, I get an error during Verify and I'm told backup can't continue and I should run Rebuild. When I choose to run Rebuild, I'm notified that QB has to back-up my data first, which it does. When Rebuild starts, it gets to about 38% complete before numerous (100+) Runtime Errors 216 start appearing. I then have to run Task Mgr to Stop the program. Sometimes QB comes back saying it has a fatal error and needs to close. A little more background...I did upgrade from QB PRO 2007 to QB Premier 2009 back in March. This problem did not exist with Pro. Any thoughts out there would be very much appreciated?

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  • MCC726 Jul 26, 2009

    Hi Michael, Thank you for your reply. When I first encountered this issue, read about the SubSeven Virus and had previously downloaded and ran Malwarebytes Utility. No SubSeven virus was found...which was disappointing. I have NOT however run the scan in Windows Safe Mode. I will try that and let you know what happens. Thank you for the suggestion.


  • MCC726 Jul 27, 2009

    Hello again, well the Malwarebytes scan in safe mode came back clean. I regularly run Grisoft's AVG pgm and Ad Aware (I also run Registry Mechanic). As you so aptly pointed out, different products can pick up different viruses/malware. So I'm thinking that my problem with my QB...might be more specifically related to some QB glitch (QB is known for its share of problems) Thanks for the suggestions, guess I'll keep plugging away and see if anyone ever dealt with fixing a corrupt QB data file.

  • MCC726 Jul 27, 2009

    I have been running various virus programs and malware programs and my system doesn't come back with any viruses (I did run a scan in safe mode as well as suggested) My problem is with a corrupt Quick Books Premier data file. It seems it may have happened when I converted from Pro to Premier. Does anyone know how I can fix a Quick Books data file?

  • MCC726 Jul 27, 2009

    testing

  • MCC726 Jul 27, 2009

    Hello Wigi!
    Thank you so much for trying to help me. I eagerly approached your solution, but unfortunately, did not get very far. I did Resort all QuickBooks lists (and sublists). I then ran the Rebuild Uitility. A backup of my file was made, but when the Rebuild started, it got up to 34% complete and stopped with the following message:
    QuickBooks has experienced a problem and must be shut down. We apologize for the inconvenience. If you choose, you can report the error you have just experienced to the Intuit Product Development team to help us investigate and eliminate the problem.Please enter any additional information that might help resolve this error. Code: 14800 76862.
    I’d love to hear any more suggestions. Thanks again.



  • MCC726 Jul 27, 2009

    Hello Wigi!
    Thank you so much for trying to help me. I eagerly approached your solution, but unfortunately, did not get very far. I did Resort all QuickBooks lists (and sublists). I then ran the Rebuild Uitility. A backup of my file was made, but when the Rebuild started, it got up to 34% complete and stopped with the following message:
    QuickBooks has experienced a problem and must be shut down. We apologize for the inconvenience. If you choose, you can report the error you have just experienced to the Intuit Product Development team to help us investigate and eliminate the problem.Please enter any additional information that might help resolve this error. Code: 14800 76862.
    I’d love to hear any more suggestions. Thanks again.



  • MCC726 Jul 27, 2009

    Did you get my reply?



  • MCC726 Jul 29, 2009

    Hi Ruben,

    Thanks for getting back to me with the suggestion of CCleaner. I have been using CCleaner for some time now and I agree, it is a wonderful program that picks up on things that other programs don't. Unfortunately, it hasn't helped with my QB dilemma. I have even tried repairing QB, I un-installed and re-installed QB, but my datafile remains corrupted. There are duplicate file entries that I can't get rid of (greyed out) so, I'm not sure what to do. If you can think of anything else...I'd love to hear it!




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There is a very good forum type site for Quick Books and a fair number of experts available

I would suggest that you avail yourself of their knowledge

http://qbblog.ccrsoftware.info/2008/10/quickbooks-2009-bug-fixes/

Posted on Jul 29, 2009

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I have seen this happen on many different levels in QBooks. Try this MCC726

http://www.ccleaner.com

download this. I know you have tried about everything from what i can see. but i have had luck with this program on a QB Premier 2009 on a new 64bit system. I kept getting errors during the times the user was attempting to run reports that displayed the same error information as yours.

Ccleaner is a free program, similar to your registry mechanic. but humor me, because i have seen it work many times before. load the program. make sure you have user privileges at an admin level when you scan. then go to the option to scan the registry, and fix the errors. do not save the backup of the registry when it asks and click finish. try that out. let me know if that resolves your issue. if it works great! if it still causes a problem, restart and try the QB program, its the strangest thing i have seen, but for some reason i have to visit this little accounting office once every 2 months and run this program and clean the registry files that get in a funk. low and behold it works for them. let me know how that goes!

Good Luck!
Ruben

Posted on Jul 28, 2009

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Sir, the most reliable and secure way to recover Quick Book files is Quick Books Data Recovery. But you like to try for your self, please go through these steps.

  1. Resort all QuickBooks lists
    Run the Rebuild Data File utility
    Create a Portable Company File and restore the Portable Company File
  2. Re-run the Verify Data utility to make sure the steps above worked andthat the Verify Data utility doesn't detect any additional problems. Ifthere are still problems with the file, repeat the steps above oncemore to attempt to remove additional problems.
  3. If you see the Verify Data utility after performing the steps above twice proceed to the section below.
  4. Using the QBWIN.LOG to Get the Details of Data File Verification Issues
  5. Perform the following steps to locate many file corruption issues and to get the details of those issues.
  6. Select the file menu, select utilities and then select Verify Data. Skip to next step if you get a message saying "A Problem PreventsQuickBooks from Continuing" with a suggestion to run the data repairutility to fix the problem
  7. To see the details of the problems located during the verification, press F2 to open the Product Information window.
  8. With the product information window displayed, press CTRL+2 to open the Tech Help window.
  9. On the Tech Help window, press the Open File Tab.
  10. On the Open File tab highlight the file called QBWIN.LOG and then click the Open File¡ button.
I hope this solves your problem.
Feel free to more questions.

Regards,
Waqar
Here to help!

Posted on Jul 27, 2009

I would suspect your PC is infected..a run time error 216 is caused by a virus named the
SubSeven Trojan

I'd recommend running a scan with Malwarebytes' Anti-Malware utility to see if there are any additional malicious applications your current antivirus scanner doesn't detect.

http://www.malwarebytes.org/mbam.php

I also recommend booting the computer into Windows Safe Mode before running a scan (hit F8 after the BIOS boot screen.)

I've cleaned many Windows computers with this free tool

Posted on Jul 26, 2009

  • Anonymous Jul 26, 2009

    Also try using Adaware or Spybot...sometimes different software will find things that other software will not find...I would also use AVG 8.5 Antivirus and do a complete scan of the computer

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I would suggest:
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You will need to verify and rebuild your data file. Please follow the steps i provided, this will guide you threw the process.

Verify your data:

1. Close and reopen QuickBooks to create a new Qbwin.log file.
2. Choose Window > Close All, so that no company files or QuickBooks windows are open.
3. Choose File > Utilities > Verify Data.
* If you see QuickBooks detected no problems with your data, your data is clean. Click OK.
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* If your see A data problem prevents QuickBooks from continuing, then your data file has a structural problem. Run the Rebuild Data utility to repair the damage.

Rebuild your data:

Important: If the company file is on a network drive, copy the file to a local computer before attempting to run this utility. Be prepared for this computer to be unavailable for several hours running the Rebuild utility. Never rebuild or update a company data file that is located on a remote drive (for example, by accessing it over your network).

If you can't open QuickBooks to run the Rebuild Data utility refer to QuickBooks does not open.

If you're unable to open your company file when double-clicking your QuickBooks desktop icon, see Opening QuickBooks when troubleshooting.

To rebuild the file:

1. Choose Window > Close All.
2. Choose File > Utilities > Rebuild Data.
3. Click OK to the warning message requiring a backup of the company file before starting the rebuild.

Important: Do not replace your current backup. Intuit recommends using a newly formatted external media source for this backup (such as a CD or DVD). If necessary, back up to your local hard drive.
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To avoid overwriting the current file, enter a new name in the Filename field.

4. At the bottom of the QuickBooks Backup window, click OK.

Important: If the backup process fails, at the Rebuild prompt, click Cancel.
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You must make a copy of the company file and attempt the Rebuild process again using the copy of the company file.
Rename the copy of the company file with a unique name to avoid confusion with the original file.

5. The Rebuild Data utility starts as soon as the backup process completes. Click OK to the Rebuild has completed message.
6. Close the company file, and then reopen it to refresh the lists in the file:
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* QuickBooks 2008 and 2007: Choose File > Open or Restore Company. Then select Open a company file and click Next.
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7. Click the company file, and click Open.
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