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My Dell AIO 962 will not print yellow. Can anyone

My Dell AIO 962 will not print yellow. Can anyone help with this?

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Suggest you clean the ink cartridge nozzles, and the area on the printer, where the ink cartridge nozzles fit up against.

I'm not referring to using the printers option of cleaning the ink cartridge nozzles. I'm referring
to physically cleaning these two areas.

If a printer sits for a period, and the printing option isn't used very much, the inkjet nozzles can clog with dried ink. The inkjet nozzles have tiny holes, and are almost microscopic in diameter. Clogged inkjet nozzles in this reference are referring to the color option.
The color cartridge.
Perhaps you have used Black a lot, but not the color option lately.

To physically clean these areas you unplug the printer from power. Don protective gloves, (Dish Washing?), to keep any ink from getting on your hands. Use a clean, lint-free cloth saturated in as warm a water, as you can stand to the touch. Then wring the cloth out until it is just damp. Wipe the inkjet holes, (Nozzles), on the ink cartridge in one direction only. Keep wiping until the cloth doesn't pick up ink.
Do the same for the area on the printer, that the inkjets of the cartridge matches up to.

How to know where these areas are?
The inkjets on the cartridge, are located where you took the protective tape off of the cartridge, upon installing. There is a brass strip. The nozzle holes should be located in this strip.

The area on the printer that matches up to the inkjet nozzles of the cartridge, may be readily seen by evidence of ink left behind on this area.
If not, when you remove the ink cartridge, and look at the cartridge, you can judge where the inkjet holes would match up to the area on the printer.

When you are satisfied that both the cartridge inkjet holes are clean, and the area on the printer, let these areas dry.

You can speed up the drying process by using a hair dryer set on low, and constantly moving it back, and forth.

Posted on Jul 26, 2009

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Three things i know will cause this
1. is the printer port set correctly, in bios it should be enabled and bidirectional support should be ticked.
2. the connections on the cartridge and holder should be cleaned (turn off and unplug printer, use alchol and q tip to clean. will dry quickly reinsert cart. and try again.
3. clogged color printhead- if it wont clean it may be defective.
good luck hope this helps

Posted on Jul 26, 2009


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