Question about HP LaserJet P2015dn Printer
The paper try is full, I have installer a new toner, I have searched the printer as well as I can and there is no paper jam. This started intermittent at first, but now I can not clear the problem. I don't get all three lights at the same time, it seems to move around after pulling every thing apart. The printer is only 5 months old.
I had this problem, and may still have it for all I know. Unfortunately, the printer is past the warrantee expiration date, contacting HP would be expensive. Another search found someone who claimed to have had this problem on a "thousand" machines, and he related it to the formatter board. That board is the one that connects to the outside world via USB or RJ14 connector and is on the left side as you face the machine. I pried off the cover on that side to reveal the board in all its glory. Pulled out and reseated all the wires/cables connected to it, without apparent effect. Some more WWWeb rummaging revealed the service manual for the 2015 and on page sixty or so there is a description for the "engine test" button. It is a small, round, button below and to the right of the formatter board, INSIDE the machine. That is, behind the metal wall on that side of the printer. I pushed that button to have the printer make a page full of horizontal lines, which it did. Hooray, maybe the machine is worth fixing, says I. Even more miraculous is the steady ready light without that pesky paper jam indicator. I thought what are the chances the machine will work now? Hooked it back to my network. Voila! black stuff on the paper. Yippee. But wait, will it survive power on-off cycle? It did all the cycles I've done so far. Panel is back on now. It will get a hole drilled into it so I can reach the test engine switch IF the false paper jam problem comes back. If you need more help than this to fix this, I sympathize, but I'm not a printer expert by any means.
Posted on Aug 12, 2009
What it sounds like is that one of the sensor flags is broken or simply not reading properly. With it still being under warranty I recommend contacting HP support where ideally a support agent can walk you through hands-on troubleshooting to try to pinpoint exactly where the failure is, but it does sound like the printer needs to go in for service.
Posted on Jul 26, 2009
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Posted on Jan 02, 2017
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