Question about HP LaserJet P2015dn Printer

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Paper jam/toner/out of paper lits prevent printer from printing

The paper try is full, I have installer a new toner, I have searched the printer as well as I can and there is no paper jam. This started intermittent at first, but now I can not clear the problem. I don't get all three lights at the same time, it seems to move around after pulling every thing apart. The printer is only 5 months old.

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I had this problem, and may still have it for all I know. Unfortunately, the printer is past the warrantee expiration date, contacting HP would be expensive. Another search found someone who claimed to have had this problem on a "thousand" machines, and he related it to the formatter board. That board is the one that connects to the outside world via USB or RJ14 connector and is on the left side as you face the machine. I pried off the cover on that side to reveal the board in all its glory. Pulled out and reseated all the wires/cables connected to it, without apparent effect. Some more WWWeb rummaging revealed the service manual for the 2015 and on page sixty or so there is a description for the "engine test" button. It is a small, round, button below and to the right of the formatter board, INSIDE the machine. That is, behind the metal wall on that side of the printer. I pushed that button to have the printer make a page full of horizontal lines, which it did. Hooray, maybe the machine is worth fixing, says I. Even more miraculous is the steady ready light without that pesky paper jam indicator. I thought what are the chances the machine will work now? Hooked it back to my network. Voila! black stuff on the paper. Yippee. But wait, will it survive power on-off cycle? It did all the cycles I've done so far. Panel is back on now. It will get a hole drilled into it so I can reach the test engine switch IF the false paper jam problem comes back. If you need more help than this to fix this, I sympathize, but I'm not a printer expert by any means.

Posted on Aug 12, 2009

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What it sounds like is that one of the sensor flags is broken or simply not reading properly. With it still being under warranty I recommend contacting HP support where ideally a support agent can walk you through hands-on troubleshooting to try to pinpoint exactly where the failure is, but it does sound like the printer needs to go in for service.

Posted on Jul 26, 2009

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LOCATION OF PRINTER SENSOR


Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

?

The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

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Typical media jam locations

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Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Sep 25, 2011 | HP LaserJet 1020 Printer

2 Answers

Symbol lit up but don't know what symbol means, I don't have manuel - begins with 2 dots :


The symbol with the 2 dots and what looks like a jagged line is the paper jam indicator. Open the paper tray and or front and back access doors to find and remove the paper jam. I the light still does not clear try turning the printer off then on to reset the jam indication.

Aug 20, 2010 | Lexmark E260 Laser Printer

1 Answer

My Brother HL 5250DN printer has started making a loud clicking sound when it tries to feed paper for printing. It then stops and the paper light starts flashing.


Clear the jammed paper as follows.
Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
1. Press the cover release button and then open the front cover.
2. Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Pull the paper tray completely out of the printer.
4. Close the front cover.
5. Pull the jammed paper up and out of the printer.
6. Open the front cover again.
7. Open the back cover.
8. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
9. Using both hands, gently pull the jammed paper out of the fuser unit.
10. Close the back cover.
11. Pull the duplex tray completely out of the printer.
12. Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.
13. Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
14. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.
15. Put the drum unit and toner cartridge assembly back in the printer.
16. Put the paper tray firmly back in the printer.
17. Close the front cover.
18. Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.

Dec 04, 2009 | Brother Office Equipment & Supplies

1 Answer

PAPER JAMMED-PRINTER HL5150D


Hello a_bowen1


You can clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.

If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.
Note
    • If a paper jam occurs when using the optional lower tray unit, check for correct installation of the upper paper tray.
    • Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams.
  1. Pull the paper tray completely out of the printer.
chap0611.gif
  1. Pull the jammed paper up and out of the printer.
chap0614.gif
  1. Press the cover release button and then open the front cover.
hl50_069.gif
  1. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.
hl50_05712.gif Caution
    To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.
hl50_046.gif
  1. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.
Note
    If you have to pull the paper toward the back of the printer, the fuser may get dirty with toner powder and it may scatter on the next few printouts. Print a few copies of the test page until the scattering of toner stops.
chap0615.gif Caution
    After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer.
hl50_058a.gif
  1. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
hl50_059.gif
  1. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
  1. Pull the Duplex Tray completly out of the printer.
hl50_065.gif
  1. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.
chap0634.gif
  1. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
    Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
hl50_047.gif Caution
    To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
    If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.
drum_5100.gif
  1. Put the drum unit assembly back in the printer.
  1. Put the paper tray in the printer.
  1. Close the front cover.

Good Luck and don't forget to leave a rating based on my solution:



Mark

Apr 04, 2009 | Brother HL 5150D Laser Printer

1 Answer

Printer ML2010 not responding


LED pattern Possible Problems and Solutions
Your system has some problems. If this problem occurs,
contact your service representative.
On Line/Error LED
lights red
• Paper jam occurs. To solve the problem, see “Clearing
Paper Jams” on page 5.6.
• The front cover is open. Close the front cover.
• Paper tray is empty. Load the paper in the Tray.
• The toner cartridge is out of toner. Remove the old toner
cartridge and install a new one. See “Installing the Toner
Cartridge” on page 2.4.
• You pressed the Cancel button while the printer is
receiving data.
• In Manual Feed mode, there is no paper in the manual
tray. Load paper into the manual tray.
• If the printer is receiving data, the On Line/Error LED
slowly blinks green.
• If the printer is printing the received data, the On Line/
Error LED blinks green fast.

Jul 15, 2008 | Samsung ML 2010 Laser Printer

1 Answer

Printer not printing


you might need to check your driver if it is install correctly for the correct OS, i'm not sure what OS you are using but below link might be helpful to help solve your issue
http://etech.maiila.com/?p=42

all the best..
p/s please rate me...

May 29, 2008 | Lexmark E232 Laser Printer

3 Answers

Canon S 520 doesn`t print


Two flashes: Out of paper, paper jam or paper feed error
Replace the paper correctly and press the RESUME/CANCEL button.
If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL
button.

Three flashes: Paper jam
If paper has jammed in the printer, clear the jam, replace the paper in the printer
correctly and press the RESUME/CANCEL button.

Four flashes: Empty ink tank
One of the ink tanks is empty. Replace it.

Six flashes: No print head installed
Install a print head.

Seven flashes: Defective print head
Remove and reinstall the print head.
Also, ensure that the protective tape has been removed. If reinstalling the print head
does not resolve the problem, replace it with a new one.

Eight flashes: Waste ink tank almost full
The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight
flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL
button to cancel the error so you can continue printing. Before the waste ink tank
becomes completely full, contact a Canon service representative to have the waste ink
tank replaced. Canon recommends to call for service as soon as this error occurs. Once
the waste ink tank becomes completely full, printing will be no longer
possible.

Oct 19, 2007 | Canon S520 InkJet Photo Printer

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