Question about Canon PIXMA MX310 All-In-One Printer

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Yep, same problem!

It keeps telling me the line is busy. I can't get it to fax. HELP

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Hi
try restarting the printer. 1)Start>Printers and faxes 2)double click your printer 3)View>Refresh. this is similar to restarting the device, this should solve the problem if it is due to any run-time problem in the software.

cheers

Posted on Jul 26, 2009

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I am trying to fax, but I keep getting a "busy"


Make sure you have pluuged the telephone line lead into the "LINE" socket and not the "TEL" socket of the fax machine. I reckon thats why you are not dialling out correctly. If this is in an office, make sure you are dialling the access number for an outside line, usually a 9 before the phone number.

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I f you believe you have connected the telephone lines correctly go to start ,all programs,then brother then installation diagnostics this should tell you what is wrong and help you further resolve the problem

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Call your fax machine with your cellphone to see if the fax machine responds.
The other party is probably calling a wrong number (your main voice line).

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Possibly the fax line is open (busy). Try ringing the fax number, see what you get. Try unplugging the fax and plug a normal analogue handset into the line. See if you are getting a dial tone.
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Ok...so I fixed my own problem. I had printed out a system data sheet on my fax machine and found out that the "error" was in under sending confirn, so I went into my menu to the sending confirm section and turned it off. Then my boss tried sending the fax and it came through like nothing was ever wrong...I think the other day when my Iguana got in my office, he must have done something, as I found him perched on my fax machine....hmmmm. Thanks for the follow-up email.

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Do you have the phone cable connected to the LINE socket and NOT the EXT socket on the side of the printer? M

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