Hugesnet HN7000s Modem Only the power light comes on.
what seems to be the issue? i'm a hughesnet install/repair contractor
as a catch-all heres some places to start....
we'll start with the 5 lights on the front of the modem:
the top one tells you if the ethernet cable is plugged into anything.... if it's off check to make sure that cable is plugged in. if it is....replace the ethernet cable, they are cheap and available virtually everywhere from walmart to radio shack.
the next 2 lights are for transmit and recieve.... they should blink a lot but not in any particular pattern. if either of these lights is acting funny you could have cabling issue (ie: improper fitting, rust on the line, messed up groundblock, or even a severed cable), a misaligned dish, or even a blown radio (its far more common to blow out the radio than to blow out the modem...especially on those 7k systems) you might be able to correct the cable issue yourself with the right tools, but DO NOT attempt to re-align your dish....its touchy. btw i should state that if hughes catches you monkeying with your hardware they'll yank your warranty....either dont do it or dont get caught.
next light down is the "system" light. this tells you if you are connected to hughes. this light will be OFF of there is a problem with the transmit and recieve. if there is no problem with the transmit/recieve and this light is off there could be a billing problem at the other end. contact support.....you'll get a guy in india or the philipines or something that says his name is "harry" or "john" or "fred" or something american sounding. this always cracks me up.
next one down is the power light. if you have other lights on but the power light is off it indicates a broken modem...no way around it, you're gonna need a new modem.
ok, on with the trouble-shoot. if your top light is on you should be able to use your computer to look at the modem using a browser (firefox, internet explorer, safari, etc) type in 192.168.0.1 in the address bar. you should get a interface with some colored buttons across the top. the system status button should be green...any other color means trouble. the other 3 should be blue. if you cannot connect to the interface the trouble is user-end...bad ethernet cable (as mentioned before) or something beyond-the-line from the modem is messed up (router, computer, or something)
if you have any red lights you can click on them to see what's wrong. any problem areas will have red flags with error codes next to them. write these down as they are useful to diagnose what is actually wrong with the system.
if your system status button is yellow, click it....most likely you have "fapped out" (violated hughes' fair access policy) btw you can look at your signal strength too....there is no way to tell you what the signal strength should be since i dont know which bird (satellite) you're pointed at. each bird has a different acceptable signal strength.
let me know what you find and i'll see what i can do.
Mar 28, 2009 |
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