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HP ''touch buttons'' not working????

I have the HP dv7-1267cl laptop. i bought it brand new in may and i am having an issue with the buttons that are above the keyboard. they are the "touch'' buttons that sense your finger tip over them. i THINK they are called the mediasmart buttons but not sure. they consist of the volume-play-forward-rewind- and wireless signal.

this whole row of buttons will freeze up. my volume will not respond by pushing the button but i CAN adjust with the taskbar volume. also my internet button stays orange and will not let me try for a wireless signal. it says i need to turn on my wireless but the button will not let me. i turned off the computer a few times and it did not fix it, but then this morning i turned it on and they all work.... for now????? what can i do? thanks inadvance

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You say bought it brand new in May?
I'd go and call warranty service first.

Posted on Jul 26, 2009

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Posted on Jan 02, 2017

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Candy,

First thing is first, Thank You for visiting our site!

The problem you having is a HARDWARE issue with that push button interface in that HP.

what you can TRY

1. Take the batteries out of it
2. Unplug it totally from power
3. Pu the battery back in then power it on
4. Then push that button

If those steps do not work the laptop will need a new interface touch board. What is happening is its not recognizing your trying to turn the mute off.

The mute is off in the operating system DOES not construe for a fact that the issue is resolved if the button is still orange.

You will need a new touch board if the reset does not work.

You might want to contact support.hp.com to have them send out a tech or have it repaired by a authorized HP repair center in your area.

I hope you found this information Helpful!

Regards,

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