Question about Computers & Internet

2 Answers

Internal Error:| While installing the Nero 8 Ultra edition (just bought the program yesterday) I get the following msg and cannot install the program: Custom Action DLL crashed on last call function ?NeroAG_UnregisterComEx?. The installer Must now exit. Crash Thread ID 2496 Current Thread ID 4844

Posted by on

  • 1 more comment 
  • jonwat72 Jul 27, 2009

    Sorry, its on a laptop. Like I said, the software was just purchased yesterday, and as soon as this error comes up, the installer basically exits, leaving the Nero uninsatlled.

  • jonwat72 Jul 28, 2009

    Thanks for that; unfortunately, once the laptop started up, I tried to install the program. Now I have a msg saying that it detected Nero 7 on my computer and cannot install over it. It informed me that I had to uninstall Nero 7 before putting on version 8. I tried to uninstall the program from the control panel. While windows configures Nero 7 for deletion, the windows installer stops working. (Tried this twice and stopped both times). Then I get the internal error msg that I posted previously.

    When I try to uninstall from the Nero 8 program, it does nothing at all. Appreciate the help in this matter, and any help you can provide....

  • Michael Canto
    Michael Canto May 11, 2010

    What are you installing this in? And is it a Desktop or Laptop?


2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 12 Answers

I have the same problem
i use windows black 7
i solve this problem by removing any nero word from registry (u know how).
compacting registry, fix it, restrat the cpu
and then instal it again
it works

note for xp not black edition, there is stil a similar problem like u, and i think nero leave some file in windows direktori which need to be erased first before we can installed again. but the problem is i do not know the file that should be erased yet.
maybe you can share to me.

Posted on Sep 29, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 76 Answers

Ok, go to my computer and look for the C: drive, right click on it and go to properties. Do you have enough room for the install?

If so, shut the laptop off and disconnect the AC power and remove the battery for 3 mins.
Reinstall the battery and reattach the AC power. Boot it up and wait for all start up programs to finish. Now try the installation again.

Posted on Jul 27, 2009

  • Michael Canto
    Michael Canto Jul 28, 2009

    Follow the process I sent earlier and shut down anything else thats running before removal of Nero 7. Lets see where that gets you...


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Cant get the serial number correct,nero 8 installer ultra edition 1k22-6867-0695-5a44-5000-xx09-ee0k

the serial number for nero 8 installer ultra edition is :


Apr 05, 2010 | Computers & Internet

1 Answer

Problem with nero 7 ultra edtion

Good day, what you need to do is remove the CD. clean the surface or use a lens cleaner. what is happening is an error from your CD. It is a read-error. with this you should be able to install it perfrectly. if the problem persist get another cd or copy the file inot your C:/ drive and run it from there. Good luck

Dec 29, 2008 | Ahead Software Nero 6 Ultra Edition...

2 Answers

System restarts after installing Nero 8 ansd above version


may there is a bug in your OS
try to install
roxio or other burning software

Nov 05, 2008 | Microsoft Windows XP Professional

2 Answers

Needed serial no for nero 8

In order to make it a full installation, you need to purchase the software. If someone gave it to you, that would be illegal.

Jul 06, 2008 | Ahead Software Nero 6 Ultra Edition...

2 Answers

Download nero

oke dear

Serial number :

1. Ahead Nero Ultra Edition:

2. Nero 8 Ultra Edition v8.2.8.0 :

3. Nero ultra edition :

Jun 05, 2008 | Computers & Internet

2 Answers

Nero 8 Ultra Edition

vista has many compatibility issues... did u install nero using run as administrator option coz if u haven't done so then many of the required dlls would nt have been installed....

Mar 01, 2008 | Computers & Internet

3 Answers


Well, U can click on a Button that allows u to still use the software, try this, right click on the nero ultra edition short cut, and RUN AS ADMINISTRATOR, and allow the program to run, and maybe next time u open nero it wont ask for that again : )

Feb 08, 2008 | Ahead Software Nero Ultra Edition 6 for PC

2 Answers

Uninstall nero problem

Better way is to remove it through regcleaner.......

Dec 27, 2007 | FBM Software ZeroSpyware 2004 for PC

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

290 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides