Question about Chicco Toys

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Chicco Mama highchair crotch strap that comes up through bottom of highchair and harness snaps into it to keep baby secure and not able to slide out of bottom of highchair OR the complete harness system plus the crotch strap The chicco company no longer has the Chicco Mamma crotch strap or complete harness system with crotch strap available and will not sell just a plain Chicco highchair crotch strap or harness system with crotch strap.

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  • carolehers Jul 26, 2009

    Thank you to the expert that helped me BUT Chicco will not sell me that assembly (harness and crotch) because it is NOT for the Chicco Mama highchair and the other suggestion is not for this highchair either.

    I am trying to locate the harness system with crotch strap that the harness snaps into for the Chicco Mama highchair that Chicco discontinued. It has a blue and white check plastic seat cover. I would be thrilled with just the crotch strap for the Chicco Mama if it can be located. Thanks so much!

  • carolehers Jul 27, 2009

    WOW! The ideas are terrific but I really need to locate the correct harness/crotch strap for this highchair! :-)

  • carolehers Jul 27, 2009

    Chicco no longer has the security assembly for the Chicco Mama highchair. I was hoping someone would know a supplier that has parts for chicco mama highchairs.

  • carolehers Jul 27, 2009

    This diagram shows a moulded plastic piece that does not allow the child to slide forward and is fitted right on the tray itself.

    The piece I am looking for is flexible and slides up through the bottom of the seat, through the seatcover and then the harness snaps directly into it so the child cannot get themselves out of the harness! Thanks

  • carolehers Jul 27, 2009

    Thanks so much for your post! You gave me some terrific
    ideas. I think I will re-call chicco and see if I can get by the
    customer service gal...that may be a feat in and of itself! I
    like the go check the warehouse idea! My husband worked for many
    years for a golf equipment company and there were times I had to go
    above customer service and literally force someone out of their chair
    to actually go look for a part to satisfy a customer! I should
    have thought of that!



    Also, tomorrow I am going up to Bangor, Maine from where I live on an
    island and will take the seat cover plus harness with me and see if I
    can get the holes to match!



    Of course, if I could get my son to unpack every box he has in storage
    to LOOK for this strap, it would solve the problem...that is if he did
    not throw it out wondering what it went to while packing to more!
    FRUSTRATION!



    Will keep you posted on progress.



    Regards........Carole Hersey



    PS........STILL cannot figure out WHY Chicco decided to stop production
    on this terrific highchair! And, amazingly, my daughter has the
    same highchair and refuses to give up the harness system even though
    she is no having any more kids after the three she has...she said she
    is saving it for grandchildren and has it packed away in the
    attic! KIDS!



  • carolehers Jul 28, 2009

    I am going to give Chicco customer Service one more try! They
    swear there is not one Chicco Mamma part left in their inventory.
    I commented to the young lady that when you produce a product as good
    as the Chicco Mamma highchair is, you should keep a supply of parts for
    more than 3-4 years as people do not have their families all wrapped up
    in that amount of time. My daughter has used her Chicco Mamma for
    the 7 years it took to have her family of three kids! She was
    able to order parts. That highchair looks brand new and she has 3
    very active kids! I am buying for my son's Chicco Mamma and his
    looks like it just arrived from the store.



    Customer Service said they changed models like car companies do!
    I could not believe it! Now to see if they will sell me a Polly
    harness system!



  • carolehers Jul 29, 2009

    I took the Chicco Mama seat cover and copared it to a polly and the polly harness and crotch strap will work. I am ordering the security system from chicco today! Thanks for assistance and suggestions!

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4 Answers

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  • 19,396 Answers

The straps for Mamma are currently not available for sale on the Internet. All you find are requests from buyers that need replacement straps.

Straps for Polly and happy snack are commonly available , from third party sellers or distributed by Chicco.
The harness for the Polly high chair is a 5 points harness very similar to chicco Mamma.
To test if the happy snack harness will fit you can go to a Chicco Shop, taking along the Chicco Mamma cover, and compare the holes in the cover with the Happy snack or Polly's one, then if it does fit, you can order the replacement harness at the shop, they will be happy to help.

Polly harness:

Chicco Mama highchair

crotch strap that - de01a1c.jpg


Chicco mamma:

8e5511e.jpg

Chicco polly:



Happy snack:

0b91a13.jpg




GENUINE CHICCO POLLY HIGHCHAIR REPLACEMENT HARNESS NEW

CHICCO HAPPY SNACK HIGHCHAIR REPLACEMENT HARNESS

All I can tell you is that all over the Internet there is NOT one single Chicco Mamma harness available for sale. Only the cover or the harness for different models.
If the Polly or Happy snack harness does not fit , then the only alternative is looking periodically on Ebay, or keep calling Chicco until someone decides to send somebody to look into the old replacement parts stored somewhere in a warehouse.

I hope this can help. This research wasted a lot of time, and I decided to post the same, even if the harness is not available. Hope not to get any negative rating.

Please let me know how it goes.

Regards.

G.

Posted on Jul 27, 2009

  • Ginko
    Ginko Jul 27, 2009

    Hi Carole, Chicco stopped production of Mamma high chair to concentrate on the distribution of Chicco Polly, that is pretty similar, but with a couple of extra features.
    I decided to buy a Chicco Polly after buying a lighter Happy Snack highchair, and I can tell you that the Polly is probably the best highchair ever made by chicco.

    Regarding Chicco customer service, try asking if a supervisor or manager is available by phone, and complain that you have the right to get replacement parts for any recent Chicco product, as claimed on Chicco website. In that way you will be able to 'escalate' the problem to an higher level customer support person (second line), that can decide to open a file and dedicate more attention to your case.

    Keep us updated.

    Thanks.

    G.



  • Ginko
    Ginko Jul 28, 2009

    Hi,

    If they really do not have the part, ask if the Polly or Happy snack has the same lenght and size, probably the customer support willl not know, ask where you can get this info (chicco shop maybe?).

    Good luck.

    G.


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  • 1,734 Answers

Chicco Mama highchair

crotch strap that - 3060e80.gif


IMPORTANT FOR YOUR CHILD’S SAFETY - Always fit the
rigid crotch strap to the tray before fitting the tray to the
Highchair. Once the rigid crotch strap has been fitted, it
must never be removed.

Posted on Jul 27, 2009

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  • 10,865 Answers

Hi there. I share your frustration in not being able to obtain parts for items like this when needed. Here is a suggestion that you may want to consider. Call local leather or shoe repair shops and ask if they will fabricate the harness system you need out of either leather or canvas strapping. All of the components are common items. You may have to take the highchair to the shop so they can take the necessary measurements. Good luck with your project.

Posted on Jul 27, 2009

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  • Expert
  • 215 Answers

Hi, Welcome to FixYa

You can purchase the security strap (Chicco calls it a security strap
assembly) for $17.00 directly from Chicco.

You can send an email to then at info@chiccousa.com

More details to contact them are at this link

You can buy it from this link also.



Thanks
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Posted on Jul 26, 2009

  • Ginish Joseph
    Ginish Joseph Jul 27, 2009

    The best solution we can give is, try sending an email to chicco at info@chiccousa.com



    1-877-4(244226)



    Thanks

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