Does the unit power up when you have it in the car cradle or the usb cradle (hooked up to computer)? If so, it is the same problem I just fixed with mine, DEAD BATTERY. It will need replaced. I got a new one online for $25, but you can also find brand new ones on EBAY for about $15 with free shipping. Then just go to http://www.fixya.com/support/t279684-installing_battery_in_tom_tom_910 to look at instructions on replacing the battery.
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Well i am writing this wile I am trying this out...
I have a TomTom Go 910 that has a RED CROSS FLASHING on the bottom corner, what I have found is that if you have backed up your TomTom Go i maybe able to reset the TomTom Go on my computer but if you havent you may have to find on try finding one on google but i have a TomTom Go 910 you can download the 910 on http://rapiddigger.com/download/backup-go-910-rar-9110176/.
after you found the back-up you can connect your TomTom Go to your computer using the USB provided from your TomTom Go, replace the doggie file with the new one, then this should change it back to the FIRST update given...
(WARNING >> PLEASE scan the file befor you put it in your TomTom Go it might contain a very very evil virus<< WARNING)
Mine is about three weeks old and just did the same thing. I ahd been using it while walking in a town in Germany. So I did not even have power/docking or PC problems.
I reset the unit with a paper clip. Look in the mounting opening at the lower rear of the 910, there is a small cut out. press this carefully, mine is now back to life and did not even lose my 'recent' list.
i knew tomtom 910 the best gps . so that why i buy it , but some time has bloplem i need help . if any want gps i recomender that buy the tom tom 910 is work for that money cause i got 1 year and now i bether and knew many new location .