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I have problem with my Brother printer, model MFC-3360C. I have an error message: Unable clean 46. I followed instruction in the user's guide page 85 and 86 it does not work, then I followed instruction as following: *,2,8,6,4 then 8 and 0; press black start key; reach Purge center (25 items); 2,7,8,3; press the stop/exit key; 9 key twice. I followed above instruction I never get to Purge counter, it asks me to enter telephone number. Does anyone out there have the same problem? I do not understand why ask me to enter fax number, I am not intend to fax anything. Thanks, Me

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Press the menu key before the *

Posted on Jul 27, 2009

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I have a brother mfc 3360C fax and it gives me error message 50.How do I reset the machine.


How to the Reset Purge Counter on a Brother Printer (With a Numerical Pad)
The 'Unable to Clean: Machine Error 46? message prevents you from printing on your Brother inkjet printer. It is especially frustrating when you realise there no reason why you can't carry on printing other than this message. Continue reading to find out what makes me say this and how you can rid yourself of this error.
This guide will deal specifically with Brother inkjet printers that have a number pad on the front of the printer. If you printer has a touchscreen as well as a numerical pad please see here. If however your printer does not have a number pad at all, the guide found here should be of use.

What is Error 46? 'Error 46: Unable to Clean' indicates that your Brother printer believes the ink absorber in the base of your printer is saturated with ink and any further printing could cause ink to overflow. How full this waste ink tank is has been estimated by monitoring how many pages your Brother printer has produced and how many manual/automatic cleans have performed. Sadly this is not a particularly accurate method of measuring how full an ink absorber is and the majority of the time your printer could prints hundreds of pages before there was any danger of any ink escaping. However getting the waste ink tank changed and resetting the counter can be an expensive procedure if you get a service centre to do it on your behalf. In many cases owners of Brother inkjet printers report the cost of the procedure outweighs the value of their printer.
With this in mind we suggest resetting the purge counter of your Brother printer using the method described below and continuing to use it until waste ink begins to overflow inside/outside the printer. This ensures you get the most out of your printer and can avoid replacing it until it becomes necessary to do so. I do however recommend you protect any surfaces around the printer should you decide to reset the purge counter to save any surfaces becoming stained with printer ink.
What printers will this reset work with? This reset procedure should be compatible with almost any Brother inkjet printer with a numerical keypad on the printer itself (and not touchscreen panel) and has been tested on every current compatible printer at our disposal. You can find a full list of compatible printers below:
Brother MFC-210C, MFC-215C, MFC-3240C, MFC-3340CN, MFC-3342C, MFC-410CN, MFC-420CN, MFC-425CN, MFC-5440CN, MFC-5840CN, MFC-620CN, MFC-640CN, MFC-640CW, MFC-820CW, MFC-235C, MFC-260C, MFC-240C, MFC-3360C, MFC-440CN, MFC-465CN, MFC-5460CN, MFC-5860CN, MFC-660CN, MFC-665CW, MFC-680CN, MFC-845CW, MFC-885CW, MFC-250C, MFC-255CW, MFC-295CN, MFC-297C, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-790CW, MFC-990CW, MFC-J615W, MFC-J220, MFC-J265W, MFC-J410, MFC-J415W, MFC-J430W, MFC-J5910DW, MFC-J625DW, MFC-J6510DW, MFC-J6710D, MFC-J6710DW, MFC-J6910DW, MFC-J825DW
If you have a printer with a numerical pad not covered above and find the purge counter reset works for you then please let us know so we can update our list.
Video Guide Purge Counter Reset Instructions Please note that some of the terms used below to describe buttons may change from one printer to another. For example:
  • START may be down as MENU or SET on your printer or be a green button
  • STOP may be referred to as EXIT or a red button
Before you begin the reset procedure your Brother inkjet printer needs to be in maintenance mode, but depending upon the model of your printer the method of doing this will vary. For most modern Brother printers please try the following:
  1. With the printer turned on and ready to print remove the power cable from the printer (or turn the printer off if you have a fixed power cable).
  2. Hold down MENU/SET/START and re-insert the power cable/turn it back on.
  3. Keep the button held down until the screen reads MAINTENANCE.
If your screen does not now say MAINTENANCE it will need to be put into maintenance mode using one of the two methods below:
  • Printers with a built-in Fax: Hold down MENU/SET/START and quickly press * 2 8 6 4.
  • Printers WITHOUT a Fax: Hold down Menu/Set and the Black Start key before pressing the UP arrow four times.
Now your printer should say MAINTENANCE on the screen and you are ready to begin the process of actually resetting the purge counter.
  1. Type in 80 using the numerical keypad.
  2. Use the DOWN key to locate the purge counter. eg. PURGE0060025
  3. Use the number pad to enter 2783 (this should zero the numbers after PURGE).
  4. Press STOP/EXIT to return to the first stage of maintenance mode.
  5. Press 9 and 9 to exit maintenance mode.
Your purge counter is now reset and you can now resume printing as normal. If however this has not cleared the error message I advise going through this guide again following the instructions to the letter. If the error persists please let us know.
I hope you have found this guide useful. If however you have anything to add or any further questions please don't hesitate to let us know in the comments.

Jun 02, 2015 | Brother Office Equipment & Supplies

1 Answer

Printer is flashing "Clean Unable 46- Refer to Troubleshooting & routine maintenance in user's guide" BROTHER DCP-135C


printer is flashing "CLEAN UNABLE REFER TO 46- TROUBLESHOOTING AND ROUTINE MAINTENANCE IN USER'S GUIDE..BROTHER 2480C

Feb 23, 2013 | Brother Multi-Function Center MFC-3360c...

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DCP-165C Compact Colour Inkjet Multifunction Printer: in brother dcp 165 printer the error message clean...


brother dcp-165c printer unable to clean , see troubleshooting and routine maintenance chapter in User's guide

May 16, 2010 | Brother DCP 165C Compact Color Inkjet...

1 Answer

I have a brother mfc 3360c printer and I am trying to install it. I am getting an error message that says see troubleshooting and routine maintenance chapter in users guide Print unable 50


Try these solutions ... these are for 440cn .. should work for urs as well

http://www.fixya.com/support/t243260-error_message_50

otherwise, here the user's guide

http://office.manualsonline.com/manuals/mfg/brother/mfc3360c_fax1860c.html

good luck






Dec 05, 2009 | Office Equipment & Supplies

1 Answer

I'm getting the error message Unable to print. check user guide on my brother mfc 210C all in one printer. I don't have my user guide. Please help. Tiare'


Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the LCD screen a "machine error" code.If this code is 40,41,49 or 4F the print head is defective.If the error is 48 -defective print head cable or circuit board.If the error is 50 or 51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:
Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.This will reset the purge count value. Then restart the printer, hopefully without the annoying cannot clean message.

Nov 17, 2009 | Brother MFC 210C All-In-One InkJet Printer

3 Answers

Printer flashes "Clean Unable 46 - refer to troubleshooting and routine maintenance in User's Guide". I went to the user's guide and did all the maintenance/cleaning that was reccommended. Nothing cha


Try resetting the purge counter:

1) Enter machine maintenance mode (on MFC240C all fourphoto/copy/fax/scan lights flash in maintenance mode). Care is neededin maintenance mode, otherwise critical settings may be inadvertentlycorrupted.

FAX models with numerical keypads:Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if youfail to complete the correct key sequence within two seconds, press theStop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys.Next press the “up arrow” key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenancemode to call up the machine’s log information list (function code 80).

3) Press the Black Start key several times to scroll through the loginformation list to reach the purge counter. The purge counter is the25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

Jun 02, 2009 | Brother MFC-3360C All-In-One InkJet...

1 Answer

Unable to clean message in brother dcp-115c aio


I saw on this site codes for another MFC to clear memory and reset the cleaning unit count code to zero. It worked on two of my brother mfc 820cw units. The third mfc 5840cn had unable to print error message 46- nothing at Brother. they want you to take everything to a repair shop.they don't help at all. Then the error went to 4F when I tried toclear the memory.As Iunderstand that message- it means I have to replace the printer head. Have no clue where or what it is. But I can read a manual as well as anyone and follow directions to fix it! Can't be worse than it is now! Good luck

Jul 22, 2008 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

Printing after being on same phone line as printer/fax


This link will open the Users Manual, but you will need a PDF viewer such as Adobe Reader or Foxit Reader in order to open it.

Go to page 12-4 in Chapter 12, Troubleshooting and routine maintenance. Follow the actions recommended for the Unable to clean error message (and the four other Unable to... error messages).

Jul 04, 2008 | Brother MFC-3240C All-In-One InkJet...

1 Answer

Unable to Clean - What are the solutions?


plz search this forum for unable to cklean or error 46. ithas been described soooo many times.. :)

Apr 09, 2008 | Brother MFC 420CN All-In-One InkJet...

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