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My Samsung A737 phone is acting weird now! It use to say ''download'' when I'd turn it on....that went on for a month or better. Now when I turn it on....it comes on...BUT now I can't use the left, right, or down arrow key. I've tried reseting it but it won't let me choose any options! I can't even choose it.... And when I type numbers the only thing that will type is like 5,4,6,* and #1 I have no idea what happen or why it's doing this. I can go to a screen and it says ''continue download'' but AGAIN it won't let me choose it.....CAN SOMEONE PLEASE HELP ME!!!

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If you haven't done so already, power the phone off and remove the battery for like 15 seconds. Put it back in and power it up. See if this helps
----------------------------------OR--------------------------Call up at&t. They will trouble shoot your device. They'll tell you to pull out the battery and they'll reset it with their computers, at the comfort of your couch. Or if they can't fix it and you've had your phone less than a year they'll send you a new one through warranty exchange.  Hope this helps!

Posted on Jul 26, 2009

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Posted on Jan 02, 2017

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Phone screen frozen with just the message "Download." Won't turn off, no response.Tried shutting it off and restarting, taking battery and SIM card out, nothing worked.


what worked for me was to plug and unplug the charger from the phone until the "download" screen went away,about 10 times or so.hope it works for you too

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Download screen on my at&t samsung sgh-a737, how do i get past it? i have important info saved to my phone and now i cannot get to it! help please?


turn off the phone, take the battery out and put it back in and turn the phone on.i have the same phone and probllem and i tried it and it workd for me.

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http://www.fixya.com/support/r3771170-phone_water_damage

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My sgh-a737 turns of and on by itself. Sometimes it will turn off and turn it self right bak on, and sometimes it wont come back on at all. It either does it when its in my pocket or if im talking on it,...


I had the same problem for the longest time. Just take something sharp like a razor knife or some such and just scratch the contacts on the battery to clean them off. You get a better connection with the battery that way. If it starts happening again, just repeat. I haven't had the problem in months.

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You need to place the phone in a bag of rice for 24 hours. This usually works to get all the moisture out of the phone. I hope this trick helps.

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try a battery pull, then be sure to leave it out for a full minute! emp or emergench download procedure is when a slider phone isnt recognizing the keypads so it trys to redownload the driver, has the phone suffered a drop recently? please let me know some more info! thanks.

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it's because you insterted the sim card in wrong.

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1 Answer

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My phone also did this, and i learned that the only way to fix this is to take it to the closest dealer for a check. The sooner the better!

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1 Answer

Can u help me unlock my samsung a737 355992014102619 ? please i went to tmobile and i jroped my phone in the water and it quit working can i help me out please


Call ATT and ask them for your phones unlock code, they should give it to you. Then just follow their instructions and there you go, you can use your a737 on tmobile!
hope this helped, butterfingers.

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