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UNABLE TO ACCESS/BURN WITH DVD ROM & EXTNERAL DRIVE

I HAVE HAD AN ONGOING PROBLEM WITH MY PACKARD BELL DESKTOP PC - I AM UNABLE TO BURN CD/DVD TO EITHER MY CD/DVD ROM DRIVE (D) OR TO MY EXTERNAL FREECOM DRIVE (E) USING EITHER NERO OR WINDOWS DVD MAKER....

I HAVE AMENDED THE REGISTRY AS PREVIOUSLY ADVISED TO DO REMOVING UPPER/LOWER FILTERS HOWEVER THIS DID NOT WORK. THE DRIVES ARE VISIBLE ON THE ''COMPUTER'' SECTION HOWEVER NERO OR WINDOWS DVD MAKER CANNOT LOCATE THEM AND ON THE RARE OCASSION THEY DO - THE BURN PROCESS GETS TO 98% THEN EITHER STICKS AND CRASHES OR REQUESTS DVD IN DRIVE WHICH THERE HAS BEEN SINCE THE PROCESS STARTED!

I HAVE ALSO TRIED TO CHECK BIOS SETTINGS TO ENSURE THEY ARE ENABLED AND THE APPEAR TO BE - BUT THE PROBLEM PERSISTS!

I AM USING WINDOWS VISTA. I HAVE ALSO UNINSTALLED MY FREECOM DRIVE AND NERO - AND REINSTALLED HOWEVER THIS HAS NOT WORKED EITHER.... AND MY SYSTEM IS UNABLE TO CREATE A RESTORE POINT ALSO...

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  • GILLIAN LOGAN Jul 26, 2009

    I HAVE RAN A CHECK AND IT DOES SAY DEVICE IS WORKING PROPERLY FOR BOTH INTERNAL AND EXTERNAL DRIVES?

  • GILLIAN LOGAN Jul 26, 2009

    I HAVE RAN A CHECK AND IT DOES SAY DEVICE IS WORKING PROPERLY FOR BOTH INTERNAL AND EXTERNAL DRIVES?

  • GILLIAN LOGAN Jul 26, 2009

    I HAVE RAN A CHECK AND IT DOES SAY DEVICE IS WORKING PROPERLY FOR BOTH INTERNAL AND EXTERNAL DRIVES?

  • GILLIAN LOGAN Jul 26, 2009

    I HAVE RAN A CHECK AND IT DOES SAY DEVICE IS WORKING PROPERLY FOR BOTH INTERNAL AND EXTERNAL DRIVES?

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  • 5 Answers

Maybe it's not in the software try to check your cd/dvd writter if its covered by waranty you can chk it out if not try to replace it with a new one or get it repaired maybe the lens has broke

Posted on Jul 26, 2009

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