Question about HP 1040 Plain Paper Inkjet Fax

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Machine not printing

My HP1040 fax machine is suddenly not printing the faxes that are sent. It will also not make copies. The ink cartridge is still 2/3 full. I have tried disconnecting the power and connecting it again but this does not solve the problem. Any suggestions would be appreciated

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  • 4 more comments 
  • bojack Nov 28, 2007

    message appears to load paper press start to print. Since I have paper in machine when start depressed paper drops but does not print

  • bt426 Mar 18, 2008

    My machine is not printing to sender(they cannot read it) but we can receive faxes fine

  • Anonymous Mar 29, 2008

    My fax is no longer printing. The cartridge is full of ink. There are no error messages. I have cleaned the head. I ran the "test" but got a blank sheet of paper.There are no obvious problems. Any help would be appreciated.

  • jumbo shrimp Jun 04, 2008

    I did all the cleanings, no problems with faxing, just can't make copies, cartridge reading that is 2/3 full

  • tired7777 Jun 17, 2008

    Machine stopped printing. (both incoming fax and copy functions}

    I purchased and put in new ink cartridge.

    I selected clean cartridge and repeated that process several times.

    I manually cleaned contacts

    Still does not print

    one year warranty is up . . am I screwed or is there a solution ?????

  • kchennery Jul 01, 2008

    how do I change the ink cartridge



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  • 106 Answers

Try to go a setup and option clean the cartridge

Posted on Feb 05, 2008


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Usually, faxes are temporarily sent to the printer's memory when one of the cartridges' ink level is not substantial for printing at the instance of receiving the fax. When this happens, try to replace the cartridge(s), *without navigating away from the message "fax sent to memory", by opening the printer cover and replacing the low-ink or empty cartridge(s). After the new cartridge is installed, close the printer cover and press the OK button. Your printer should then print the fax stored in the memory.
*Make sure not to navigate away from the "fax sent to memory" message, otherwise, data will be lost.

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My fax won't print, neither faxes nor copies. The paper goes through & it makes sounds like it is printing but nothing on the paper. The machine says the ink level is 6/8. I "aligned" and...

Though the ink level it said was "6 / 8", when I removed the cartridge to examine it looked bone dry empty to me. I replaced the ink cartridge. It works fine, and reports the ink level as "8 / 8".

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My hp printer fax does print when recieving a fax but doew print normally when coming off computer. Fax machine sya low on ink should I check both cartridges and get new ones

Yes , if the fax machine says low ink or toner , then it needs it alos check the drum corona wire, It may need cleaning, and you can clean it using a #2 lead pencil eraser, Gently in the wire, then replace wire and try receiving a fax.

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No print on rec'd or sent faxes

Surely you don't have blank copies rec'd and sent as these are two different parts of the machine entirely. I'll assume you mean rec'd and copied. Sounds like you've left a packaging seal on the cartridge to me - or it's a faulty cartridge. Remove the cartridge and check that all packaging has been removed - especially plastic strip that prevents toner from dropping into the cartridge.

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Sent faxes not printing clear

Per Brother's User manual,

Clean the machine’s interior and the primary
corona wire of the toner cartridge This is a common cause for your printing/copying problem. This should solve your issue. Best of luck.

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1 Answer

I Need to Print

Sadly in a word, 'No'.

Here is the exact answer from Brother:

Your Brother machine is designed to stop ALL printing operations
(printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.

The only way to continue printing is to replace the empty ink cartridge or cartridges.

While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.

All faxes received into memory will automatically print once the ink cartridge is replaced.

NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.

Nov 26, 2008 | Brother Multi-Function Center MFC-240C...

1 Answer

How can I get the fax and copy to print clearly?

Still sounds like a bad ink cartridge, try cleaning the bottom of the cartridge with a Kleenex and soapy water. Dry it off real good.

Look where the cartridge sits and clean the same way.

Ink jets are dead technology.

Nov 11, 2008 | HP 640 Inkjet Fax Machine

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