Question about Broderbund PrintMaster Platinum Version 18

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How to configure Printmaster 12

"Cannot determine configuration" pops up when I try to click on my Printmaster 12. What does this mean and how can I fix it? It has worked fine for years, but I recently had a virus and had to have it cleaned... might this be the problem?

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  • 32 Answers

Melodie roba,
Most definitely this could be your problem! I would reccomend that you completely uninstall Printmaster 12, run another virus check, then reinstall the program. Once the program is installed, update it through the vendor and it should work fine. You should be able to find the vendor (PrintMaster) updates through the help menus.

Hope this helps,

-samson39

Posted on Jul 26, 2009

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May have to uninstall it first, then reinstall it.

Click START button, lower left corner
then click Control panel
then click on add or remove programs

*see if your product is listed(may be under BRODERBUND or other publisher name)
If it IS listed, uninstall it

Or sometimes the UNINSTALL is included in the CD options:
Insert the cd into the drive
go to my computer
find the cd drive
right-click the drive
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I am guessing that your new computer has windows vista on it. That may be the reason Printmaster 12 will not install. Certain programs or their installations are not compatible with Vista.

I'm not sure what errors you are getting, and I am assuming you are running Windows Vista, so again I'm just guessing.

You could try to launch the setup program manually and using compatibility mode by following these steps:

1. Insert your installation disk.
2. Click the start button

3. Click on Computer
4. Right click on the drive containing your installation CD
5. Select Explore from the menu.
6. Find the Setup or Install file in the list.
7 Right click on it.
8. Select Properties.
9 Select the Compatibility tab at the top.
10. check "Run this program in compatibility mode for"
11. In the drop down menu select windows xp
12. check "disable visual themes"
13. Check "run this program as administrator" (if it is available)
14 click OK
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15 now double click on the setup/install program.

I hope this solves your problem.
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