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The serial code should be printed either on the CD case or at the bottom of the back of the instruction manual, generally in a white band. If you have *lost* the cd case and/or instruction manual, you may need to contact EA technical support to install the game.
You can download Sims 3 game serials and key generators on thepiratebay.com using a torrent manager (utorrent) but many of these are recognized as invalid and full game functionality (online services) will not be available. Aside from that, using a false serial code without having actually purchased the game is illegal as per the terms of service.
Answer
A crash at this exact point during the loading screen is typically caused by file corruption. This can be caused by downloads, an improper save, etc. There is a chance, however, that the crash can be attributed to a conflict with processes running in the background or the version of video or sound card drivers that are installed.
End background tasks . This will help to prevent conflicts with other programs running in the background as well as free up resources for the game, making it easier for your computer to run.
Try using the -w and -nosound" target="_blank">shortcut switches. This will allow you to troubleshoot and bypass conflicts with the video and/or sound card drivers.
If these steps do not resolve the issue, this means it is, in fact, a corrupt file issue. In this case you would need to uninstall the game completely and reinstall the game. This should resolve the crashing issue.
Does your laptop have a DVD drive? It is likely that the Sims Double Deluxe disk you have is a DVD ROM and not a CD ROM.
If this is not the case, try clicking My Computer and selecting the CD drive to see if the computer recognises the disk at all. Run setup.exe if it does.
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