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Did you check the RCA AV Cables? The ones with the red, white yellow?
What is the connection you have from Direct TV box to your TV. You might want to start on that.
It might probably as well related to any of the remote controls settings. Either of the Direct TV control or TV Control.
1. Check the cables 2. Check if there is any function on the Direct TV remote that will turn off the sound 3. CHeck the Vizio TV Menu Settings. 4. Try with other component such as DVD to discard the possibility of malfunctioning VIZIO Speakers.
Vizio offer a good customer service if still under warranty.
If you mean Charter Cable below is a link to there website. Not knowing which remote you have I couldnt post all of them on here.
Click the link below then choose ( Equipment, User Guides & Diagrams) scroll down and you will see 5 remotes. Choose the one thats yours and open the user guide. It will give you the codes and also instructions on how to enter them. In case Vizio isnt listed it will also give you instructions on how to do a TV code search. http://www.myaccount.charter.com/customers/support.aspx?menuitem=2
If you dont have charter please post again with who your cable service is with and we can help you further.. Good Luck!!!!
Actuly you can get the remote to work with your TV. I also have direct tv and a vizio and my direct tv remote works the tv. I need to get you remote model # to be able to help you program the remote. Once I have that I will give you the instructions on how to program it. Please add a commet when You can provide it to me.
I've been hearing the Vizio web site have been having problems with on-line registration. So, just in case the on-line registration doesn't go through, you'll have to call the Customer Service number to get it finished. Customer Service Toll-Free:888.849.4623 (888 VIZIO CE)