I've removed the back and pulled out the paper. Then I saw a piece of 4x6" photo paper but I managed to get it out by reaching inside but I still get the error message. I see nothing else inside with my flashlight. What else can I do?
I had this problem too. After checking, I found I had not replaced the back peice properly and the paper was getting stuck on an edge instead of rolling as it was supposed to. When I put the back on corectly, the problem stopped
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When you removed the jammed paper, did the paper come out inone piece, if not did all the pieces that were removed make up the entire sheetof paper? Otherwise there may be still a small piece/s of paper still in the printer,which is causing this error
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.
I had the same problem and finally solved it this way. After hours of trying to find out where this carriage was, to no avail, I finally decided to move the printer head by hand, which was way over on the right side and I found out it is also the carriage. I unplugged the printer and slid the carriage all of the way to the left, looked back in there using a flashlight and low and behold there was a wad of paper, it took some doing to get it out. What fooled me was that when the message came up i took the back off and there was two 4x6 pieces of photo paper jammed in back, I removed them and thinking that's all there were, I never thought to look for any more paper.
The back of the HP psc 1350 DOES open! I got a 4x6 photo paper stuck too. After finding no help in the HP software manual, I accidently noticed that if you look closely at the back that grey area that looks like it should come off does! If you look closely you will see an arrow to the left of the gray panel. You can push right and pull toward you at the same time and the panel comes off where you can easily take out the stuck photo paper.
Remove the paper following the procedure below.
(1) Load a single sheet of the
same paper in the Auto Sheet Feeder in portrait orientation.
Do not load it in the landscape orientation.
(2) Turn off the machine.
(3) Turn on the machine.
The paper is fed and then pushes out the jammed paper
as it ejects.
If you cannot remove the jammed paper or the paper jam
error continues after removing the paper, contact your Canon Service
Press the On button and then unplug the power cord.
Press in the tab on the rear door to release the door. Remove the door by pulling it away from the unit.
Gently pull the paper out of the rollers.
If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all of the pieces of paper from the unit, more paper jams are likely to occur.
Replace the rear door. Gently push the door forward until it snaps into place.
Plug the power cord in and then press the On button to turn the unit on.