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Re: My Book Essential Edition I was unable to save the software that came with the drive before I reformatted the drive. I accessed the software from the Downloads Library. I used WinRar to extract the contents of the MBE2_image.zip file. I double clicked on the file named "WDSetup.exe" and followed the on-screen prompts to install the bundled software. I unchecked the Google Software and Copy Application Software options before I clicked Start. A message appeared that read: "Unable to launch installer." Please let me know what I need to do in order to download the software. Sincerely, Robert Johnston

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  • Steven Ford May 11, 2010

    Can you 'see' the drive connected to your PC? I had the same issue with my 'My Book'.. should be able to help you, but need more info.

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  • 192 Answers

Try reinstalling without unchecking the other software installations. Some bundles do not allow you to install some of the software as per their various agreements. You can simply uninstall the other software afterward. Be forewarned though, you may lose the functionality of the software you want to keep if they have it linked in some fashion.

Thanks for using FixYa.

Posted on Jul 26, 2009

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