Will Not go to voice mail (by 2 users)

posted by jennifer209 on Nov 21, 2007

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We have 10 NEC Electa Elite DTU 16D-2 phones and 6 have voice mail. We are not able to get to our voice mail when press the preprogramed button nor when we dial the mailbox number. Also, when our work day is through, we put the phone on "night ring" so the incoming calls will go straight to selecting the extensions to leave a voice mail. It does not work; it keeps ringing and ringing. Could someone please help?

Thanks!

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1 Other User Has The Same Problem

Comment by kaait, posted on Jan 22, 2008

We have read and followed all of the options in the NEC hand book for forwarding and retrieving voicemail. We can't do either of these things now. It worked fine yesterday.

Best Solution

posted on Feb 12, 2008

BigBear007

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Rating: 92%, 36 votes

Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.

Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?

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