Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Ice maker makes ice but can't dispense ice

There is plenty of ice in ice drawer howvere when I try to dispense ice the light dime and no ice. i tried clearing on many occasions.
i here a humming sound as if a small motor was running it stops when I try to dispense ice.
When there is no humming sound, usually in the morning I can dispense ice but only once, then nothing.
Is it the auger motor or control board?

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Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

Posted on Jul 26, 2009

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I had a similar problem on a Whirlpool. Evidently someone quickly and forcefully pushed a glass against the ice dispnse lever. It broke the bracket that holds the switch that activates the dispensing of ice. The switch was pushed back just enough so that the lever would no longer activate it. I removed the dispensing module and was able to glue the bracket back in place. Easy fix after I had the box nearly torn apart looking for the problem. If you have teenagers this might be your problem.

Posted on Mar 17, 2012

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