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I'm having trouble connecting to Xbox live its saying my IP address doesn't work, I've done what it tells me to do but still nothing

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Posted on Jan 02, 2017

  • 64 Answers

SOURCE: ip address failed

If you are behind a router.. try hooking it up directly to your cable modem or DSL modem. If that fixes the problem then you need to open ports on the router to allow the connect to get routed to your xbox.

Posted on Jan 18, 2008


SOURCE: xbox 360

reserve the ip address for the xbox in the router
and do port forwarding and open the xbox ports for the reserved ip

Posted on Feb 09, 2008

  • 1 Answer

SOURCE: connecting to xbox live with speedstream 4100

TUrn on the computer with the speedstream 4100 connection, like you always would, then when on and fully booted, unplug ethernet from modem, plug in ethernet cord from xbox. Turn on X-box, then restore factory settings. Should work

Posted on Dec 04, 2008

  • 1 Answer

SOURCE: Can't connect to Xbox Live


Posted on Dec 23, 2008

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SOURCE: cant connect to xbox live need an ip address how do i get one

When the SurfBoard modem is powered up and connects to the internet on the WAN interface, it automatically gets an IP address from your ISP. When another machine is powered up and is connected to the modem via a USB cable, it is automatically using the WAN IP address to communicate with the world. If it is connected via the Ethernet connection, the modem automatically issues it its own IP address for use on the internal network via DHCP. The modem's internal Ethernet connection is The next machine powered on will normally get an IP address of

Posted on May 30, 2009

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Will not assign IP address

Steps for these found on and include
1. Restart modem and router2. Check wireless password3. Configure IP settings manually 4. Set an alternate MAC Address5. Turn on DHCP.6. Bypass router entirely and connect instead to the modem using a wired connection

Aug 09, 2012 | D-Link DGL-4500 Wireless Router

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I've had xbox live for like 6 months now and had a terrible connection but could still play even with the biggest lag ever but now i cant do anything xbox live wont work now and has only started...

When your mom reset the router, the gateway IP address was reset and that has made your Xbox unable to reach the web. You need to go to your settings in the Xbox and reset the IP addresses so that they are able to reset the connection. This may require you to go to your computer and get the addresses from it and reconfigure you Xbox IP's accordingly. If you are not sure how to do this, let me know and I can walk you through it.

You can get more information on it from here:

In case of a problem or clarification or my solution was insufficient, don't hesitate to post me a reply.

If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.

May 30, 2011 | Video Game Consoles & Games

1 Answer

Hi, I have a Dir-600. I'm trying to have Open NAT on this, cause I want to play Xbox live without any trouble. I have opened ports 87-89 UDP, 3073-3075 UDP and TCP. I assigned these ports to my Xbox...


Step 1 : Connect Router - Computer ( Wired )

Step 2 : Open Router setup by typing on the address bar of the internet explorer

Step 3 : The Default Password is admin

Step 4 : At the top Click Advanced

Step 5 : On the left Click Firewall Settings

Step 6 : Enable DMZ

Step 7 : give the IP Address of the Xbox/PS3/Wii in it

Step 8 : Uncheck the option Enable SPI

Step 9 : Click Save Settings

Step 10 : Test the connection

let me know if this works


Sep 20, 2010 | D-Link DIR-600 Router

2 Answers

Microsoft Wireless Network Adapter Xbox 360 can't connect to xbox live and cant obtain IP address

if its having trouble obtaining ip address it sounds liek you need to manually config the connection on the xbox by typing in the name and any wep key and than going into your router and making sure it has multiple ip's available for the xbox for my xbox I had to enter the name of the connection because it was a weak signal despite the proximity I changed it to connect to linksys which was my router name at the time and never had another problem I hope this info helps if nothing I suggested works it may be a problem with your adapter just not having the signal strength if you have had it connected via wire in past and know the router will accept other computers than I would have to say this is your problem

Hope I helped
Please leave feedback

Apr 02, 2010 | Microsoft Wireless Network Adapter Xbox...

4 Answers

Xbox 360 connection troubles

I can tell you that you are not alone. I cannot tell you the exact reason why but I am hardwired in myself and experience the exact symptoms you have scribed. I believe that it is simple a Xbox Live service problem. I work for a cable internet provider and have tried everything that can possibly be done to tweak and tune a connection and it still occurs.

I am not sure what the use as the communication protocol but if it is "SIP" based that would explain alot about why we are constantly being booted from party's.

I would definatally recommend hardwiring your xbox to a router though. You could be having wireless channel overlap from a neighbor that could me dropping the connection. Another possibility is if you have any file sharing utilities "bit torrent" ect. running, that will cause inconsistancies. You may also have someone else mooching on your wifi.

These are just suggestions, Hope this helps..

PLease Rate

Apr 10, 2009 | Microsoft Xbox 360 Pro System Console

1 Answer

Cant connect to xbox live

make sure that your xbox is acctually getting an ip address, by default it should be a 192.168.0.xx number and the gateway should be
If however your xbox tells you that its ip address is 168.xx.xx.xx (a private ip address) or if it is simply it would sugest a cabling problem.
However if the network troubleshooter finds no faults and you are still unable to get into xbox live try setting up a PPPoE connection using the username eircom and broadband1.
Alternatively,If you click on Firewall in the Netopia admin page, and set the security level to Low, xbox live would suddenly start to work.
******Also add UDP ports 88 and 3074 if nothing works.On a netopia 3347 you can get this option in the NAT option.U have to enter the port numbers and the service name(xbox).
Hope it works for you.

Apr 05, 2009 | Netopia (3347NWG-ENT) Router (3347NWGENT)

1 Answer

Can't connect with network

if u dont hav e a router that is ur problem. to get ur xbox 360 to connect to vista media center you cannot connect an ethernet cord directly to ur 360, u must have ur computer hooked to a router with one ethernet cord and a whole different ethernet cord connecting to the same router the computers hooked up to. after you do that go to ur vista media center, turn active sharing on, make sure your router is connected to the internet. then go to ur xbox 360 and follow the on screen instruction from the the connect to media center screen.
if your wanting to connect to xbox live and stuff like that, and u enter ur ip address and security information and it tells u that the ip adress u entered is already in use by another device, and that ur xbox 360 needs to be assigned one, do this: simply go to were u put in ur ip address and set it to get the address automaticly (or in other words choose automatic). then go to test connection (ur router should automaticly assign ur xbox 360 an ip address) and ur router should connect to the internet. if it connects to the internet but not xbox live then u have not yet sign up for an xbox live account.

by the way when u make an xbox live account please send me a friend request. my xboxc live account name is: ghdude22

glad i could help!!! :3

Feb 06, 2009 | Microsoft Xbox 360 Controller

2 Answers

Xbox live dont work please help

the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address:
Subnet Mask:
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me

Jan 03, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

1 Answer

Cant get xbox live connected

You have to make sure that your xbox knows your ip address and if your using wireless, your wep key. Your wep key should be on the back of your wireless router and you can make your xbox recieve your ip address automatically by editing the settings. you can edit settings by testing your connection. If your xbox does does not have your ip address, next to ip address it will say failed and next to that it says edit settings.

Nov 28, 2008 | Microsoft Xbox 360 Console

2 Answers

Can't connect to Xbox Live

mtu is not working cant hook up xbox live

Nov 25, 2008 | Microsoft Xbox 360 Console

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