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Fake paper jam message on HP Officejet Pro 8500 Wireless

Even though there is not any paper jam, the message keeps repeating: 'Carriage Jam", Open the print-carriage access door, clear the jam, and then press OK to continue". I restarted 5 times, unplugged the printer, vacuumed inside for any paper etc. Nothing is working.

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4 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

rockfixya
  • 679 Answers

SOURCE: HP Officejet 7410 "carriage jam"

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

  • 1 Answer

SOURCE: HP Officejet Pro L7800. Had paper jam, but opened

mine was 2 there was paper stuck in the little white gears

Posted on Jul 17, 2010

  • 26 Answers

SOURCE: Trying to start up HP

The problem is a small gear that is locate in the back left part of the printer. The plastic clip that holds it in place breaks and the gear does not come all the way to the right thus causing an error.

This is not a easy fix. When this happened to me I replaced the complete insides of the printer. If this is a 8500 with the color screen it might be worth fixing but if it is the two line screen then I would just buy a replacement printer online.

If you remove the outer plastic pieces you should be able to see when the gear does not seat properly.

Michael
Perfect Printer Parts
perfectprinterparts@gmail.com

Posted on Dec 02, 2010

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My HP officejet pro all in one 8500 wireless keeps flashing "clear paper jam then push ok"..... I have pushed ok, it will run its course and then flash the same message. I have tried turning it...


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Follow the steps for fix HP Printer Carriage Jam

  • Turn off the printer and open it to see where the paper is stuck.
  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
  • Reconnect the power cord and turn on the printer.
http://www.fixya.com/support/t6088190-hp_7400_displays

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Hi! I will be glad to assist you in this issue, here is the link that will fix the issue:

Paper Jam' Message Displays on the All-in-One

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01617494&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Carriage Jam' Message Displays on the Control Panel Display

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

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