Question about The Office Equipment & Supplies
Try soaking the printhead of the cartridge in hot water for a few min's and see if it starts working.
Posted on May 18, 2017
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Posted on Jan 02, 2017
Likely your purge unit needs cleaning...
Make sure by printing out a test page from printer (not from computer).
If test page is good, you have a software issue. If test page is bad, you need to clean your head and/or purge unit.
Posted on Dec 30, 2007
I will explain you the cause for it.
It prints in yellow first and then override with black for better quality. This is the reason your color ink gets empty.
Have a great day!
Posted on Mar 25, 2008
I 've bought already 2 Magenta Cartiages but it always says X on it. whats the problem. Office Max don't replace it any more.
Posted on Oct 11, 2008
If you go to your printer properties, there should be a setting whereby you have to select the option to "PRINT USING BLACK CARTRIDGE ONLY". Make sure this option is selected, otherwise your printer will use ALL colors even if you only print black.
Let me know if you need any further assistance.
Posted on May 07, 2009
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