Question about DISH Network DVR 510 DTV Receiver / 100-Hours Video Recorder

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Nearby TV is not working - no picture. We tried to check switch under the Point Dish menu option however we received error message 836. Please help

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  • 374 Answers

It may be that your dish has been blown out of alignment or struck by something resulting in the misalignment. The dish will need to be repointed. Please call Dish for a service call to rectify the issue. Thanks for using Fix Ya.

Posted on Aug 15, 2009

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Posted on Jan 02, 2017

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I cannot receive local channels. I have the VIP622 DVR Box. Help!


Hi, Cheri Torres with DISH Network Customer Service here. I came across your post and wanted to see if I could help. In order to help you I would need a little more information on the issue. On your local channels are you seeing an error message or are the local channels skipped over completely? There are a few different basic trouble shooting steps that you can try in order to fix this issue. The first step to try is a reset, you can do this by unplugging the receiver from the wall outlet for 10 seconds. If this does not resolve your issue you are going to want to try checking the guide to make sure the list is not on ALL HD or on a personal list. The next step to try is running a check switch test which will also check the signal you are acquiring. You can do this by pressing menu 6-1-1, then select check switch then test. Once you have allowed the test to run you may see an 836 error message, if you do select cancel, do not save. If none of these options work or you do receive the 836 error message we may have to do further trouble shooting and send out a tech to your home. Please email me directly at Cheri.Torres@dishnetwork.com and I would be happy to help you further. Thanks

Sep 10, 2011 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

I have Dish 322 receiver. Everything was fine; a week or so ago satellite 119 reception was spotty, now we can't get 119 at all. We get 110 but only about 34%. Sometimes the receiver will power itself off...


hartpark

It looks like you have lost the signal for the 119 satellite from your dish. Are you getting an error message, either 002 or 015, saying the satellite signal has been lost or acquiring satellite signal? First, check the cables on the back of the receiver to make sure they are secure. You can also run a check switch test to see if there is a problem between your dish and receiver.

Press the Menu button on your remote. This will bring up the Main Menu on your TV screen. Input the numbers: 6 (System Setup), 1 (Installation), and 1 (Point Dish). On the right side of the Point Dish screen are 3 buttons. Select the Check Switch button. Within the 2 large boxes are satellite numbers and green or red boxes. Make a note of the satellite numbers (should be 119, 110), the trans, the device, and switch. Super dish and alternate should not be checked. Select the Test button on the bottom of the screen. If a box pops up with a warning about TV 2, select Yes. It will now run the check switch test. Let it complete the test. After completion, the screen will automatically go back to the Installation Summary screen. You may get a message stating that the Check Switch test has found fewer satellites than previously detected. If you get this message cancel out of each screen (do not save the results) till you are back to the TV screen and it is acquiring Satellite signal.

If you don't get that error message, see if the information on the Installation Summary has changed. Then select Done on the next 2 screens and cancel out of the others till you get the message, Acquiring Satellite Signal. After it finishes acquiring satellite signal and downloads the program guide, see if you are getting a picture - try different channels. If you still have problems, please email me at, ray.calo@dishnetwork.com. If you are still experiencing problems, we will need to send a technician to fix the problem.

Ray Calo
DISH Network

Apr 23, 2011 | DISH Network 322 DTV Receiver

2 Answers

My DVR receiver is recording programs that i originally did not put on the schedule. My receiver is also showing the programs in the guide and my daily schedule as "No Info Available". I have...


Hello! For these issues, here are a few simple steps:

First, for the DVR recording shows, you just need to delete those timers. They may have accidentally been set up.
1. Menu, 7-Daily Schedule
2. Timers
3. Edit list
4. Select any timers that you did not create, or want deleted. This will stop them from recording!

For the program guide:
You just need to download the program guide. Here's a couple easy ways:
First way:
1. Pull up the Guide
2. Press 999 then the right arrow button (Browse) until the guide prompts a download,

Second way:
1. Pull up a menu. Press 6 (Sys setup) -1(Installation) - 1( Point dish)
2. Highlight and select Check Switch on the upper right
3. Select test at the bottom left. (If a message comes up between steps 2 and 3, select yes. )
4. Press VIew live tv, and allow the Acquiring signal message and the guide download to go through.

I hope these steps help!!!

Becki Barned
DISH Network Customer Service

Jan 13, 2011 | DISH Network DISH-2800 DTV Receiver

1 Answer

Two recievers signal only on one


Hello, my name is Matthew Gonzales with DISH Network customer service. If you are still having this issue there are a couple things you can try if you have not. First, unplug the receiver from the power outlet it is connected to, leave it unplugged for about 20 seconds, then plug it back in. Your receiver goes through a rebooting process which takes about 5 minutes. After your show is back on, check the other tv to see if it is has signal. Another thing to check is making sure that all of the "satellite in" connections are hand tight from the back of the receiver to the wall. If you are still having the issue, the next thing to try is a check switch test. To do a check switch test, you press menu on your DISH remote, then press the numbers 6-1-1, (system setup-installation-point dish) you should be on the point dish screen. Go up and select "check switch" on the right-hand side, on the installation summary, select "test" at the bottom. The receiver will do some tests, if you get a warning 836 at the end, select "cancel" on the warning. Once again you will let your receiver reacquire the signal, and see if the problem persists. If problems do continue, a technician will be needed at the home to correct the problem. If you are still having this issue, please email me at matthew.gonzales@dishnetwork.com and I will make sure you are taken care of.

Dec 23, 2010 | DISH Network 322 DTV Receiver

1 Answer

Had a power outage and when the power came back i got message 015 on tv it gose to progress 3 stay there for little then gose black then comes back when the same message then does the same thimg over...


Hello, my name is Matthew Gonzales with DISH Network customer service. If you are still having this issue there are a couple things you can try if you have not. First, unplug the receiver from the power outlet it is connected to, leave it unplugged for about 20 seconds, then plug it back in. Your receiver goes through a rebooting process which takes about 5 minutes. Another thing to check is making sure that all of the "satellite in" connections are hand tight from the back of the receiver to the wall. The next thing to try is a check switch test. To do a check switch test, you press menu on your DISH remote, then press the numbers 6-1-1, (system setup-installation-point dish) you should be on the point dish screen. Go up and select "check switch" on the right-hand side, on the installation summary, select "test" at the bottom. The receiver will do some tests, if you get a warning 836 at the end, select "cancel" on the warning. Cancel out of all the menus and once again you will let your receiver reacquire the signal, and see if the problem persists. If problems do continue, a technician will be needed at the home to correct the problem. I hope this helps, but if you are still having this issue, please email me at matthew.gonzales@dishnetwork.com so we can get everything back up and running.

Dec 21, 2010 | DISH Network ViP 612

1 Answer

Just moved my TV to a home with cable. It was hooked up to Dish network. there is no signal. Thank you.


We would be happy to help get your DISH Network signal back.The first thing we want to check is if there is anything blocking the signal toyour satellite dish like tree branches, severe cloud cover, or snow build-up.If it is safe to do so, remove the obstruction or wait for it to pass. If thatis not the case then reset your receiver by unplugging it for 10 seconds thenplugging it back in, the reset may take up to 5 minutes to finish (note: thereceiver's power plug usually has a red tag attached to it). At this point wewant to check the connection between your receiver and the outlet; please visitthis link and select the model receiver you are using to check the wiring ofyour receiver: http://www.dishnetwork.com/SupportSection/setup-receiver-towall.Once you have check the connections perform a check switch test. Press the menubutton, then the numbers 6-1-1 on your DISH remote, this should take you to thepoint dish screen, select check switch on the right, then test on the bottom ofthe screen. Once the test is complete exit the menus and let the receiveracquire the signal (If Error 836 appears, do not save the matrix, cancelit and call our 24/7 customer support number listed below.). After all thesesteps if the receiver is still not getting the signal it should please give usa call on our 24/7 customer service line 1-800-333-DISH (3474) for additionaltroubleshooting.

We hope this gets your signal back. Thanks for choosing DISH Network!


Phillip Chang
DISH Network Customer Service Representative

Nov 12, 2010 | Olevia 742I 42 in. LCD TV

1 Answer

My 311 is connected to a dish 100.2. It has worked fine for a while. A few days ago it lost signal. I ran a swith check and it said there was fewer satilites than normal. Well I checked out the dish and it...


firerun1,

When you get the message 836, found fewer satellites than previously detected, it usually indicates a problem with a component between the dish and receiver. Normally a tech needs to be sent out to find the problem and to fix it.

Depending on the number of receivers you have active on your account, you may have a loose cable to that receiver if other receivers are working okay. If you have a switch between the dish and receiver, a port on the switch may be bad. If this is occurring on all your receivers, you'll need to call Customer Service to setup a Tech visit.

I hope this helps.

Ray Calo
DISH Network

Nov 07, 2010 | DISH Network 311 DTV Receiver

1 Answer

My receiver wont stop recording after the program ends it will just keep recording how do i stop this


My name is Anthony Thomas with DISH Network Customer Service. This issue is usually due to a faulty program guide with "No Information Available" or incorrect information as to when the programming ends. This can be caused by a faulty Electronic Program Guide (EPG) download, a faulty box, or by signal loss. By pressing the guide button to bring up the guide, and then pressing the numbers 999 and then browse (the right arrow by select) it should give a message that says "The guide information is outdated, download from satellite now?" or something similar. Try it and see if that helps.

If not, that means there is likely a signal issue or an issue with the DVR. To check signal, Press Menu (top left corner of remote under SAT, has three horizontal lines on it), and then press 6-1-1 like you are changing the channels. That should get you to Point Dish. Check Switch will be an option on the right side. Select it and then select TEST at the bottom of the Install Summary screen that will show up. Select YES if there is a warning about TV2, otherwise it will bring up a 058 message saying to wait while test is done. The message 058 will disappear by itself. If a warning 836 message appears, your issue may require a technician due to signal loss. If not, select done to exit Install Summary, Done again to exit Point Dish, and then press the 0 button three times to select the cancel option. This should put you to an "Acquiring Satellite" Message(Attention 015/535 message) and then download the guide (Attention 330). Check it then. If it still doesn't work, the box may need replacing. If it works, you are all done! Hope this helps!

Sep 23, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

How to fix lnb signal unlock


Hi,

my name is Phillip Chang, member of DISH Networks Customer Service and happy to help. Before performing any of these steps, ensure that the weather is clear. Start by pressing the menu button, this can be found on the top left of the DISH Network remote control, then press the numbers 6-1-1, this should take us to the "Point Dish Screen", then select "Check Switch" on the right of the screen, then select "Test" on the following screen. This will acquire the signal. Just a warning, if you get an attention message "836" do NOT save the changes, give us a call at 1-800-333-DISH (3474 for additional trouble shooting.

Hope this helps!

Sep 12, 2010 | DISH Network 301 DTV Receiver

1 Answer

Receiver 510 error code 836


err 836 means you have changed your recvr to a different dish or LNB's or your missing one or more satellites needed for your installation or programming needs. if this has been in the same location and connected tot he same dish and you dont have sats 105,or 121 listed in the install summary then you will need a technician to check your dish. It could be out of alignment or a faulty LNB.

Jun 21, 2009 | DISH Network DVR 510 DTV Receiver /...

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