Question about Washing Machines
We cannot open the door. To be clear, we have never opened the door. This is the first time we are trying to use it. We cannot find the manual.
Posted by Anonymous on
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Posted on Jan 02, 2017
This has happened to me twice. Both times I found the drain pump seized up with
1st time) The right rim from a pair of reading glasses
2nd time) A plastic toothpick
Both times the object was in the discharge port of the pump. You can see this by lifting the check valve with the pump removed. Removing the pump is simple. Unplug the washer. You have to remove the drain line from where its attached to the rear of the machine (one screw) to remove the rear access panel which slides into upper and lower slots. You will see the pump with an inlet and discharge line attached. The lines have simple squeeze clamps. When you remove the lines, you will drain the wash basin so have towels and a squeegie handy. Remove both lines and wait until the basin drains. When it stops draining remove the pumps electrical connector by squeezing the release catch on it while pulling it. The connector can only go on one way. Remove the 3 hold-down bolts on the pump baseplate. Remove the pump and lift open the discharge check valve and you'll find something there I guarantee it. Remove with needle nose pliers and re-assemble in reverse order.
This is actually a good design because the computer protects the pump by sensing a higher than normal current draw when foreign debris gets jammed in it. It will trigger the ND (No Drain) code and sometimes lock the door. Always check this first before you call the expensive repair man. If its not a jammed pump it will most likely be the control panel/processor. Good luck and always clean out pockets before loading the washer to prevent this,
Posted on Feb 14, 2009
hi, you need to empty the filter, ours does the same all too often. The filter is located bottom right of the machine at floor level, which is rather daft for an integrated applicance; we have to remove a whole length of plinth to empty ours. Be warned, a lot of gunge and water will come out so have towels at the ready, especially if you have a laminated floor. Turn the white slot with a a 10p piece......and empty. Not the most pleasant of jobs, but effective. Good luck!
Posted on Mar 18, 2009
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