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My Hitachi DZ-BX37E DVD Compartment is not opening after leaving it with a Disc inside for months due to bad battery. This is despite having new battery

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  • Hitachi Master
  • 4,038 Answers

The battery may have corroded and damaged the internal electronics.

Posted on May 17, 2017

Testimonial: "the battery was removed from the camcorder and was also not corroded"

  • Tony Parsons
    Tony Parsons May 17, 2017

    You stated the battery was 'bad', without giving further details. I presumed it had corroded.

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1 Answer

Hitachi BX37E error


You can try to clean the laser lens first with a q-tip and 99% alcohol. If that fails, you should take it in for repair because the laser lens mechanism may be out of line because of a bump. There may also be a dust build up inside that prevents the proper movement of the lens. This can be done at home too.

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I have a Hitachi DZ-BX37E DVD camcorder. No software. I have lots of recordings and can't do anything about it because i can't download it to my computer to edit etc. So frustrated. Have contacted Hitachi...


Hitachi say there is no software supplied with this camera. You don't need a driver to get the videos onto your PC. They have advice on how to use third party software to capture and edit videos on

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Can I download videos from my DZ-BX37E dvd camcorder to a Mac??


You should indeed be able to do that, you need to maybe buy a Video Movie making package for the Mac from your local computer shop, I know that Videowave works quite well.

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I've just received mine today from Argos Clearance Bargains (http://myworld.ebay.co.uk/argos-clearancebargains/) and had the same problem. I was already compoisng a strong complaint in my mind. Anyway I tried the reset method. Remove battery; open LCD screen;hold in reset buttona few seconds; reconnect battery; set to "off" and eject .... out popped a very dirty DVD-RW.

When I reinsterted it the problem recurred and I solved it the same way. I have now permenently removed the offending DVD and the cover opens and closes fine. I will buy some fresh DVDs this weekend and see if the problem returns.

Watch this space and also let me know how you get on,

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one of the modes allows you to edit video on the camera and only works with certain types of dvd's. sorry, i can't remember which is which. there should be a table in the manual that lists what each mode is capable of. it's confusing, i know!

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I have the same problem, I unfortunately cannot fix it.

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