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Sam4s er-290 is missing a line in receipt. Not faded, just totally missing. Happened overnight. Empty line all down right side of receipt. (example $21.32 will show $21. 2).

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  • CCKK
    CCKK May 21, 2017

    Is there ANY way this can be fixed by a factory reset? Or is it 100% purely physically the printer. Thank you.

  • Electroboy
    Electroboy May 22, 2017

    Classic printer symptom. If the display shows correct price and printer doesn't, it will need work on the printer. RAM clear has never fixed this problem in all of my years of servicing

  • CCKK
    CCKK May 22, 2017

    Thank you! ANY idea what this would cost on average to fix? I already contacted a shop, but awaiting their call back and want to see if they are in the ballpark for a fair repair price.

  • Electroboy
    Electroboy May 24, 2017

    It depends upon the problem. If it just needs the print wheel lubricated it will be cheap. If they have to replace the printer, could be a couple of hundred or more

  • CCKK
    CCKK May 24, 2017

    I wish you lived in So CA (I assume you don't). I never got a call back from the company I contacted. I'm not afraid to fix things. Is the printer easily accessible so I can lubricate it myself and see if that fixes it.

  • Electroboy
    Electroboy May 24, 2017

    You could try but it isn't always easy to get at them. If you remove the ribbon, you'll see that there is a small print wheel for each column of print that has numbers 0 to 9 on it. Gently try to move the wheel that lines up with the missing print and see if it is jammed. A small dribble of WD40 down the sides of the print wheel may help. Sometimes they split and then it is a full strip down or printer replacement. If you look on ebay, you might find an old cheap one that you could grab the printer from.

  • CCKK
    CCKK May 24, 2017

    You're the best, Electroboy. Thank you so so much! This gal (me) has fixed my own car A/C, AND replaced my refrigerator condenser fan.. Maybe I'll be lucky a third time.

  • CCKK
    CCKK May 26, 2017

    It works! Maybe the wheel next to it was the one that wasn't spinning because I could only see four wheels in. We tried it again today and it works perfectly. How about that! Looks like the WD-40 worked itself in overnight.



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  • Retail Supplies Master
  • 1,672 Answers

Hi. Faulty printer. One print wheel is not working. Have it checked by a dealer.

Posted on May 21, 2017


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