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I have a brand new Elena Xpressive 820 embroidery machine and the thread keeps jamming or snapping. I was told that the thread cutter had jammed. It worked fine and now it is doing it again.

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SOURCE: My Brother 270D Starts out

Yes I fixed it and for $14.99 I'll share the solution with you

Posted on Jul 27, 2008

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SOURCE: Brother SE-270D Jams below needle plate

Comment by margecam52, posted on Aug 12, 2008 It's the bobbin thread. Also, it does not have to be Brother brand. Any 60wt thread will work. I get mine at http://www.threadart.com
They have it on large cones, and I use a cone holder to fill my bobbins. I have not had a single problem since. I like this thread because it has a sheen to it. I also have a longarm quilting machine & I use this bobbin thread 95% of the time. Also, be sure to check the bobbin area (remove the plastic & the metal plates) for lint buildup... I have a small, soft artists paint brush that I use to remove the lint build up with. I check after every embroidery run.
And for the thread not coming through...mine does it when I change thickness of threads. There is an adjustment wheel on the front of the machine, I turn that...seems to make the difference...not even sure that is what it's for...but it works for me.

Posted on Aug 12, 2008

  • 1 Answer

SOURCE: balance wheel is totally jammed

machine was working fine when suddenly it just jammed up. Everything seems to be fine, but the balance wheel is completely jammed rigid. I've looked at the shuttle and there are no thread jams at all. The needle moves fine from side to side with different stitch selections, but wont go up and down with the wheel.
I have tried looking in the machine, but I can't find any thread jammed.

Posted on Nov 17, 2008

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SOURCE: Jamming brand new machine

the tension on the bobbin case needs to be adjusted to needle size and type of fabric the medium fabrics usually use a size 11, light fabrics need a size 9 and heavy like ( corduroy denim or upholstery fabric needs a 14 or 16 Heavy fabrics need a little less tension on the top side so it will feed properly just play with it until it looks good on a scrap of the same fabric

Posted on Dec 13, 2009

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SOURCE: Sewing machine is jamming

The UPPER thread is not threaded through the machine correctly.

Posted on Feb 11, 2010

Testimonial: "That was part of the solution. I also adjusted the bobbin tension, together that solved the problem. thanks for your advice! "

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I have a deco 600....it keeps on jamming. The top thread gets entangled with bobbin and the machine jams fast and the needle breaks.


try adjusting the needle thread right up to stop the bunching of thread that is causing the problem

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Have you tried oiling all moving parts. Go under presser foot under bobbin and remove all lint. Try to change the needle.

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The bobbin assembly has a lot of tangled up thread and is jammed. How do I clear it?


Avoid attempting to run the motor if the machine is bound--it may damage the motor.

Remove the presser foot and, if you can, remove the needle. Then remove the needle plate, the bobbincase, and the hook. If you are unable to remove some of them, you may need to use a small pair of scissors to snip the threads and gently pull them out with needlenose pliers or tweezers.

Once you have the thread tangle removed, clean with a soft brush to remove all the lint and thread bits and place a drop of good quality sewing machine oil (preferably Bernina oil for your machine) on the bobbin race. Install a brand new needle (in case the old one was damaged).. RAISE the presser foot, remove all the thread, and rethread from the very beginning. (The raised presser foot releases the tension disks so the thread will seat properly.) Use good quality thread--avoid old or bargain bin thread (some Berninas object strenuously to Coats & Clark thread too). Some threads create heavy lint buildup in the tension disks and bobbin area in addition to hanging up in the needle and elsewhere. Also, some fabrics shed more (ie fleece), so be sure to clean often. Try to oil your machine as instructed in the owner's manual--every time you change a bobbin, after 8 hours of constant sewing, or every 6 months if not in regular use.

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I have a pfaff 4.2 quilt expression brand new but cant make it work. The thread in the bobin keeps jamming? What cani do


thread jams or breakage generally points to incorrect thread tensions
read the hand book and adjust accordingly

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I have a brother xl 5500 it keeps breaking the top thread no matter what i do


Go back to your instruction manual, some available online. to Re-thread the machine completely and make sure you are threading correctly. If that's not it, you may have thread jammed in a mechanism and it needs a technician's tools to get at it properly.

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What needles do I need


As above, your machine will work fine with either standard sewing machine needles or embroidery needles from Schmetz, Organ, or Singer, but most experienced users find they use standard sewing machine needles instead of embroidery needles which are much more expensive. The only difference is on embroidery needles the eye is slightly larger.

Now, as to your snapping thread! The needle is not usually the cause of that. Your problem is being caused by too much tension being applied to the thread BEFORE it goes into the thread path, or it can also be caused by aged thread. Even if you purchased it new, it could have been standing on the shelf for a while. Most experienced users don't put the thread on the provided spindle; instead, put it in a mug placed at the back of the machine away from the embroidery hoop, and then thread normally. If you have a CE-200, you will have an auxiliary silver thread holder at the back you can use before the thread enters the normal thread path. Also, try switching the thread (as well as the thread brand) you are using to test if the problem is the thread.

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Is anything flashing in the main screen? The foot? the spool?

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Brother SE-270D Jams below needle plate


Comment by margecam52, posted on Aug 12, 2008 It's the bobbin thread. Also, it does not have to be Brother brand. Any 60wt thread will work. I get mine at http://www.threadart.com
They have it on large cones, and I use a cone holder to fill my bobbins. I have not had a single problem since. I like this thread because it has a sheen to it. I also have a longarm quilting machine & I use this bobbin thread 95% of the time. Also, be sure to check the bobbin area (remove the plastic & the metal plates) for lint buildup... I have a small, soft artists paint brush that I use to remove the lint build up with. I check after every embroidery run.
And for the thread not coming through...mine does it when I change thickness of threads. There is an adjustment wheel on the front of the machine, I turn that...seems to make the difference...not even sure that is what it's for...but it works for me.

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